Customer Accounts Manager

About the role

Aaron’s is a well-established sales and lease-to-own retailer recognized for branded products and strong customer service. The company offers a team-based, fast-paced environment with competitive compensation, benefits, and opportunities to grow into a long-term career.

As a Customer Accounts Manager, you will be responsible for leading the customer accounts function and supporting the store’s success through collections, lease renewals, and customer relationship management. The role also involves working closely with the General Manager and taking on a broad range of store duties as needed.

Compensation

The pay for this position is $21.00 to $23.00 per hour, with additional incentive pay available based on performance.

Key responsibilities

You will help keep customer accounts accurate and current, support payment tracking, and work to improve collections and renewal outcomes. The role also includes customer outreach, account reviews, merchandise handling, and operational support.

What the work involves

• Keep customer account records accurate and up to date in the store system, including payment appointments and account details.
• Support the General Manager with account-related operations such as payment patterns, recommendations, and history reviews.
• Act as the second-in-command to the General Manager.
• Develop genuine relationships with customers to support ownership goals and sales growth.
• Manage collections by working with customers on timely lease or merchandise renewals.
• Review and finalize lease agreements, including identity checks, payment collection, and obtaining signatures.
• Reach out to customers whose merchandise agreements have not been renewed.
• Maintain customer contact through phone calls and home visits.
• Update customer information and ensure records remain accurate.
• Lead the accounts team toward daily, weekly, and monthly department goals.
• Clean and certify returned merchandise in the cleaning station.
• Maintain weekly vehicle maintenance records and complete route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Operate the company vehicle safely.
• Support the Sales Team when needed.
• Perform other reasonable duties assigned by management.

Requirements

• Applicants in Canada must be at least 18 years old.
• A valid driver’s license is required in applicable locations, along with compliance with the company’s driver qualification standards and a satisfactory driving record where relevant.
• Must meet DOT requirements to obtain certification in required U.S. states.
• Availability to work hours that may vary between 8:00 am and 9:00 pm.
• Ability to lift up to 50 lbs independently and up to 300 lbs with a dolly.
• Two years of college education or two years of prior management experience is preferred.
• High school diploma or equivalent is preferred.
• Strong interpersonal and communication abilities.
• High energy with the ability to manage multiple tasks across store functions.
• Professional telephone manner.
• Ability to represent the brand well and protect company assets.
• Professional appearance.
• Good computer skills.

Benefits and total rewards

• Paid time off, including vacation, sick leave, and holidays.
• Medical, dental, and vision coverage.
• 401(k) plan with company matching contributions.
• Career training and advancement opportunities.
• Performance-based incentives and competitive compensation.
• Team member purchase discounts.

Additional information

Benefits may differ depending on whether the role is full-time or part-time. The company notes that the stated pay range is its good-faith estimate at the time of posting and may change later. Actual pay within the range can depend on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, shift, travel needs, sales or revenue metrics, collective bargaining agreements, and business requirements. Bonus, commission, or other variable compensation remains at the company’s discretion unless and until it is paid and may change in line with the law.

About Aaron’s

Aaron’s provides sales and lease-to-own options for specialty items such as furniture, consumer electronics, home appliances, and accessories across Canada and the United States. The company emphasizes its mission to positively affect the lives of customers and team members while fostering an inclusive workplace.

Equal opportunity and accommodation

Aaron’s is committed to an inclusive environment and considers all qualified applicants without discrimination based on protected characteristics under applicable human rights laws. Candidates needing accommodation during the hiring process may contact the company’s support email provided in the original posting.