Collections Specialist

About the company

iwoca supports small and medium-sized businesses with finance designed for speed, flexibility, and responsiveness. Its technology-led approach, data science capabilities, and customer service are built to help business owners manage cash flow challenges and move quickly when opportunities arise. The company has already supported 100,000 businesses with more than £4 billion in funding and aims to reach one million SMEs over time, creating meaningful impact for the communities and economies they serve.

About the role

The team is hiring a Junior Collections Agent / Collections Specialist in Berlin to manage arrears cases in a busy, customer-facing environment. The focus is on maximising collections outcomes while treating customers fairly, understanding individual circumstances, and protecting the business’s interests.

What you will do

• Own a large portfolio of customer accounts in arrears and progress each case through to resolution.
• Use inbound and outbound calls, letters, and emails to communicate with customers carefully and accurately.
• Build ongoing relationships with customers so that breaches of agreement can be understood and addressed.
• Work out practical repayment arrangements, put them in place, and track them while balancing customer needs and company objectives.
• Partner with teams across the business to assess each account and decide the most effective recovery approach.
• Coordinate with Collections Management and the Head of Collections to improve recovery tactics.
• Work with external parties such as debt collection agencies and paralegals, including oversight and follow-up to support the best possible outcome.
• Follow relevant legislation, regulatory guidance, company policies, and internal procedures at all times.
• Protect and represent the company’s reputation in every interaction.
• Keep records and systems up to date so that all actions, observations, and results are accurately documented throughout the recovery process.

Requirements

• Comfort using AI tools in practical ways to solve problems, improve productivity, and raise work quality, with sound judgment about when they should be used and the ability to explain that reasoning.
• German language ability at C1 level, with enough confidence to speak with clients, negotiate arrangements, and handle difficult conversations.
• At least 1 year of debt recovery experience is preferred, ideally in a commercial or business setting.
• A calm, professional, and empathetic approach, with patience when dealing with sensitive situations.
• Strong written and verbal communication skills, along with accuracy and confidence.
• The ability to handle varied challenges, think quickly, and adapt your approach as needed.
• Commercial awareness and an entrepreneurial mindset, plus genuine interest in helping SMEs; experience in finance is a plus.
• A growth mindset, humility, and motivation to keep improving.

Work culture and environment

iwoca values independent thinking, evidence-based decisions, and challenging assumptions. The company encourages learning, ownership, and personal growth, and it actively invests in AI tools and infrastructure so employees can work more effectively and build their skills with emerging technology.

Office and workplace details

This is an onsite role based in Berlin, Germany. The Berlin office is in Prenzlauer Berg. iwoca also has offices in London, Leeds, Frankfurt, and Berlin, with stocked drinks and snacks, community activities, and regular social events.

Benefits and perks

• International team with more than 35 nationalities.
• 26 days of annual leave plus an extra day off for your birthday.
• One month of fully paid sabbatical leave after 4 years.
• Mental health support with access to certified psychologists through OpenUp.
• Annual ski trip in winter and summer team trips to destinations such as France, Italy, and Spain.
• Gym membership support of €25 for Fit711 or Urban Sports Club.
• €30 contribution toward the Deutschlandticket.
• Company pension plan with Canada Life.
• Paid volunteer day for a charity of your choice.
• Corporate Benefits discounts.
• Fully stocked office fridges and snacks for the day.
• Learning and development budget, including a book budget.
• Budget for learning German.
• Company-wide talks with internal and external speakers.
• Access to learning platforms such as Treehouse.

Additional information

The expected annual salary for this position is between €34,000 and €46,000. Candidates are encouraged to share their salary expectations with their application. iwoca regularly benchmarks pay against the market and runs quarterly performance and salary reviews.

Useful reference materials are available internally, including benefits and policy details and an interview welcome pack.