Clinical Operations Manager

Company Overview

Silverdale Medical Centre is a contemporary clinic located at the meeting point of Silverdale, Orewa, and Whangaparaoa. It offers a broad mix of medical care, including standard general practice, family medicine, urgent care for accidents, and a fast-expanding Clinical Trials Division. The organisation combines patient-focused primary care with advanced international clinical research in a modern and well-resourced setting.

Role Overview

This is a full-time leadership position focused on improving day-to-day operations, site productivity, and the delivery of clinical trials. You will act as the operational support lead to the Principal Investigator, taking the role beyond routine study coordination. The position involves managing the clinical research team, strengthening the patient recruitment process, reducing lead loss, and helping the site perform at or above sponsor targets.

A major part of the role is making sure administrative work and early patient-contact tasks are assigned effectively to Research Assistants, allowing the team to concentrate on higher-value clinical trial management activities.

Key Responsibilities

• Provide direct leadership, coaching, and oversight to Clinical Study Coordinators and Research Assistants, while maintaining a clear delegation structure and tracking team output against daily and weekly performance targets.
• Manage the full recruitment journey, from first contact with prospective patients through to enrolment, and resolve process delays to improve randomisation outcomes.
• Work closely with part-time Sub-Investigators to keep eligibility checks, protocol approvals, and clinical sign-offs on schedule, while also acting as the main contact for Clinical Research Associates and study sponsors.
• Maintain strict adherence to Good Clinical Practice, ethics committee expectations, and applicable clinical regulatory standards across the site.
• Review study progress, enrolment pace, and workforce capacity data to prepare strategic updates for the Director on operational capacity and business performance.

Qualifications

• At least 3 years of experience in a clinical research site, including 1 to 2 years in a senior-level role such as Senior Study Coordinator, Site Manager, or Clinical Trial Manager.
• Demonstrated ability to lead clinical teams, assign work effectively, and manage staff performance using measurable targets; comfort with driving operational change is important.
• A healthcare-related qualification such as Nursing, Allied Health, or Healthcare Management, along with experience in primary care or clinical research.
• Strong planning, organisation, and problem-solving capability, with experience using timelines, interpreting data, and improving workflows through practical analysis.
• Confident use of EMR systems, clinical data entry tools, and standards related to clinical compliance.
• Excellent communication and relationship-management skills for working with internal teams, part-time clinicians, and external research partners.

Additional Information

No salary, benefits, vacancy count, application deadline, or start date was specified in the source. The role is based onsite in Auckland, Auckland, New Zealand.