Client Success & Partnerships Manager

About Popfly

Popfly is a creator marketing platform designed for outdoor and adventure brands. The company helps businesses find creators, coordinate collaborations and ambassador relationships, source user-generated content, run affiliate programs, and manage creator marketing from one place. Its customer base ranges from early-stage outdoor startups to well-known brands in the industry, all using the platform to build genuine creator relationships and achieve measurable commercial outcomes.

Popfly operates at the crossroads of the creator economy, social commerce, and the outdoor sector. The company is seeking someone who enjoys relationship-building and is motivated by helping customers succeed.

Role Overview

The Client Success & Onboarding Manager will be responsible for the customer journey from the first interaction onward. This person will handle new-client onboarding, support brands through successful launches, and act as a strategic partner throughout their relationship with Popfly. The role blends customer success, account management, project coordination, and creator marketing strategy.

You will collaborate closely with sales, product, and leadership teams to keep clients successful, engaged, and consistently realizing value from the platform.

This is a hybrid position based in Costa Mesa, California. Applicants should live in Southern California and be able to work regularly from the Costa Mesa office.

What You’ll Be Responsible For

Lead the onboarding process for new customers, including kickoff meetings, platform walkthroughs, campaign configuration, and support through launch.

Develop strong, trust-based relationships with brand partners by communicating proactively and offering strategic direction.

Track account health and spot opportunities to strengthen engagement, retention, and renewal performance.

Handle customer support needs and coordinate with internal teams to resolve issues efficiently.

Guide clients in planning and running creator marketing initiatives across UGC, influencer, affiliate, and ambassador programs.

Provide additional support to larger accounts with campaign execution, creator communication, reporting, and strategic advice.

Prepare performance summaries and business review presentations that clearly show outcomes and value delivered.

Work with product and leadership teams to gather feedback and help improve the overall customer experience.

Help build and refine processes, playbooks, and best practices as the company scales.

What We’re Looking For

We’re looking for someone with 3 to 5+ years of experience in Customer Success, Account Management, Client Services, Partnerships, or a similar area.

Background in SaaS, influencer marketing, creator partnerships, affiliate marketing, digital marketing, or agency settings is preferred.

You should bring strong project management and organization skills, along with excellent attention to detail.

Clear written and verbal communication is essential.

Comfort with running client meetings and presenting recommendations to stakeholders is important.

You must be able to manage several accounts and competing priorities in a fast-moving environment.

Experience using CRM systems, reporting tools, and customer success software is expected.

A self-directed approach with strong ownership and accountability is important.

Interest in the outdoors, creator economy, social media, or consumer brands is a strong plus.

What Success Looks Like

New clients are able to launch quickly and with confidence.

Accounts stay active, healthy, and engaged.

Clients learn and adopt the platform’s most important features.

Renewals and expansions are supported through effective relationship management and strategic guidance.

Customers see Popfly as a trusted partner rather than only a software tool.

Compensation & Benefits

The base pay is $75,000 to $85,000, depending on experience.

Health benefits are provided.

The role offers a hybrid work setup based in Costa Mesa, CA.

There is potential for career growth within a rapidly growing company.

Application Details

Candidates interested in the role are expected to submit a resume, a LinkedIn URL, a recent accomplishment they are especially proud of, and a short explanation of why Popfly’s mission and growth stage are exciting to them.

Equal Opportunity

Popfly is an equal opportunity employer. The company values diversity and is committed to fostering an inclusive workplace for all employees.