Assistant Manager, Product, Soho

About the company

CHANEL is committed to building an inclusive workplace where people can grow, contribute, and do meaningful work together. The brand values the distinct backgrounds, experiences, and viewpoints each person brings, seeing them as a strength that improves team collaboration and business outcomes.

About the role

CHANEL is hiring an Assistant Manager to act as both a brand representative and a business driver. In this role, you will help create exceptional experiences for clients and internal teams, lead and develop a varied sales team, and partner closely with the Boutique Director by sharing key business insights. You will take full responsibility for growing and managing the business across the Fragrance & Beauty, Eyewear, and Other Accessories categories.

Key responsibilities

• Spend time on the sales floor coaching and motivating the team to consistently deliver a refined client experience.
• Build a healthy team culture rooted in feedback, mutual respect, inclusion, and collaboration.
• Provide strong onboarding, ongoing coaching, and development across product knowledge, CHANEL savoir faire, and service standards.
• Own the performance of the assigned product categories through analysis, reporting, assortment planning, and coordination with the Home Office buying team.
• Lead the category with adaptability and persistence, using performance data and lessons learned to improve results.
• Grow CHANEL’s presence in the market through community engagement, partnerships with local premium businesses, and social and seasonal events.

What the role is energized by

• An appreciation for the heritage and legacy of The House of CHANEL.
• Creating collaborative relationships and strong partnerships.
• Delivering a client experience built on inclusion and connection.
• Working confidently in complex and uncertain situations.
• Testing new ideas, learning quickly, and embracing innovation.

Candidate profile

• You work well in a team and contribute positively in a collaborative setting.
• You have a strong interest in client experience and service excellence.
• You communicate clearly and effectively.
• Foreign language ability is an advantage, though not mandatory.
• You are enthusiastic about CHANEL’s heritage, products, and social and cultural commitments.
• You are curious and eager to keep learning and advancing professionally within CHANEL.

Position logistics

• A minimum of 3 years of relevant experience is required.
• A bachelor’s degree is preferred.
• The role requires the ability to lift up to 15 lbs.
• A flexible schedule is needed, including late evenings, weekends, and some holidays.
• This is an in-store boutique management position focused on coaching teams, maintaining boutique image and operational standards, and delivering strong client service to support business results.
• CHANEL may adjust title designations or make exceptions when circumstances warrant.

Compensation

The expected base salary for this position is between $70,200 and $110,000 per year. Base pay is only one part of total compensation, and additional variable pay may be included. Other elements can also include a bonus opportunity, benefits, and/or perks.

Benefits and perks

• Wellbeing support, including dedicated paid wellbeing days in retail and a wellbeing fund.
• Family and caregiving support such as parental leave, fertility support, Milk Stork, and a Care.com membership.
• Generous paid time off, including vacation, holidays, sick leave, and volunteer days.
• 401(k) and other incentive programs.
• Comprehensive health coverage, including medical, dental, vision, virtual care, One Medical, flexible spending accounts, health savings account, and employee assistance program.
• Additional coverage and support such as life insurance, AD&D, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking support.

Additional information

CHANEL is a private company that aims to create conditions where employees can perform at their best and feel confident and fulfilled in their work. The environment is designed to help people deepen their understanding of the brand, the business, and their own motivations so that growth can happen together.

Diversity and inclusion

• CHANEL places strong emphasis on diversity and inclusion, with a workplace culture built on respect, empathy, and dignity for everyone.
• The company believes that a workforce representing the full spectrum of human differences is essential to its organization and to the relationships it builds with clients.
• In the US, employee resource groups are voluntary, open to all, and led by employees to support inclusive and equitable communities aligned with shared identities or lived experiences.

CHANEL Community

• CHANEL Community encourages employees to contribute their passions, talents, and purpose to benefit local communities and learn from them.
• Employees are given annual time off to volunteer, and CHANEL also matches employee donations to selected charities.

Sustainability

• CHANEL Mission 1.5° is the company’s climate action plan, designed to align business transformation with the Paris Agreement goal of limiting global warming to 1.5°C above preindustrial levels.
• Employees are encouraged to support US sustainability efforts through taskforces and internal initiatives at both corporate and divisional levels.

Arts and culture

• CHANEL continues its cultural legacy through global support such as the CHANEL Culture Fund and the CHANEL Next Prize.
• In the US, support includes the MoMA film program, Tribeca Film Festival programs and Through Her Lens, the Academy Gold Fellowship for Women, and the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL

• Since 2011, Fondation CHANEL has focused on helping women and girls shape their own futures with safety and autonomy.
• Through long-term partnerships and financial and technical support, the foundation has positively impacted more than a million women and girls in its first decade.

Career and leadership development

• CHANEL provides internal teams for onboarding, leadership development, coaching, and career-building support.
• Learning opportunities include programs such as Imagine CHANEL People, Heart of Leadership, Shape Your Career, and classes delivered through the Bloom platform.
• Benefits and perks are dependent on eligibility and may be changed by CHANEL at any time.