Assistant Housekeeping Manager

Role overview

This role supports the Executive Housekeeper and/or Assistant Executive Housekeeper in maintaining exceptional cleanliness, order, and service standards across the hotel. The position is part of the Housekeeping & Laundry function and is a non-management full-time role based in Singapore.

Key responsibilities

• Take charge of the Housekeeping Department whenever the Executive Housekeeper and/or Assistant Executive Housekeeper is unavailable.
• Oversee day-to-day room operations and coordinate with other departments on room-related issues.
• Respond quickly and effectively to guest complaints and special requests.
• Promote strong coordination between housekeeping and other hotel departments or sections.
• Carry out quality checks for guest rooms and public areas, and allocate tasks to housekeeping and engineering team members when needed.
• Inspect VIP rooms daily to confirm they are presented in excellent condition.
• Ensure work output remains consistent and meets quality expectations.
• Contribute to departmental initiatives and suggest practical improvements to strengthen operations.
• Maintain records for controllable items, sales, and production figures.
• Support the maintenance of a healthy P&L outcome for both the Housekeeping and Laundry departments.
• Assist with managing linen, uniforms, and other departmental supplies.
• Review guest feedback and identify areas where service can be improved.
• Regularly inspect housekeeping storage areas to make sure they remain clean and orderly.
• Check housekeeping equipment on a routine basis and work with vendors for repairs or maintenance.
• Review daily staff assignments to ensure proper coverage across all shifts.
• Prepare monthly departmental rosters.
• Plan, deliver, and support training for housekeeping associates, including short 15-minute sessions.
• Conduct interviews for new hires and assist with recruitment.
• Provide first-day orientation for new team members.
• Schedule and monitor contractor work and recommend ways to improve standards.
• Carry out appraisal discussions when assigned by HR.
• Complete 90-day and annual performance appraisals for housekeeping associates.
• Track annual leave and public holidays for all associates.
• Counsel staff and initiate disciplinary action when required.
• Ensure procedures are followed in line with LSOP guidelines and compliance requirements.
• Confirm that housekeeping associates follow safety precautions, fire evacuation steps, and emergency procedures.
• Handle any additional duties assigned from time to time.

Requirements

• A diploma in Hospitality, Hotel Management, or a related discipline.
• At least 1 year of supervisory experience leading housekeeping operations in a hotel, serviced apartment, or resort environment.
• Working knowledge of hotel PMS tools such as Opera and Knowcross.
• Strong communication and interpersonal abilities.
• Excellent attention to detail, especially for inspection work.
• Good problem-solving ability and confidence in handling guest concerns.
• Experience in coaching, mentoring, and developing team members.
• Leadership capability with solid technical understanding and a meticulous approach.
• Effective time management and the ability to perform well under pressure.
• Familiarity with housekeeping procedures, chemicals, and equipment.
• Understanding of room inspection standards and audit expectations.
• Basic knowledge of inventory control and cost management.
• Flexibility to work shifts, weekends, and public holidays.

Additional information

Job number: 26079065

Job category: Housekeeping & Laundry

Location: 320 Orchard Road, Singapore, Singapore, Singapore, 238865

Schedule: Full time

Remote work: No

Position type: Non-management

About the employer

The employer is committed to equal opportunity and welcomes applicants from all backgrounds. Diversity, inclusion, and non-discrimination are core values, and the workplace aims to create an environment where different perspectives, talents, and experiences are respected and celebrated.

Marriott Hotels focuses on delivering thoughtful, high-quality hospitality while continuously improving the guest experience. JW Marriott, part of Marriott International’s luxury portfolio, emphasizes associate well-being, development, recognition, and a collaborative culture centered on holistic well-being and exceptional service.

Notes

This position requires adherence to hotel standards, safety procedures, and operational guidelines. The role may involve handling staffing, training, inspections, guest recovery, vendor coordination, and departmental performance monitoring.