Assistant F&B Manager

Role Overview

Emirates Flight Catering is seeking an Assistant F&B Manager to support day-to-day food and beverage operations in the United Arab Emirates. The role focuses on maintaining high service standards, controlling costs, improving customer satisfaction, and ensuring compliance with safety, hygiene, and quality requirements.

Key Responsibilities

• Make sure operations follow the company’s safety management framework, HACCP requirements, hygiene rules, EKFC safety standards, and applicable government regulations to protect staff, contractors, suppliers, and guests.
• Evaluate staffing requirements, organize on-the-job induction and training, and review employee performance so that service delivery remains effective, efficient, and aligned with internal procedures.
• Oversee labour costs, including overtime and unexpected absences, while tracking lounge operational productivity and putting corrective measures in place to improve output.
• Work closely with the production team on menu updates, rollout plans, food display standards, and related kitchen matters to ensure customers receive high-quality meals.
• Assist the F&B Manager in creating and introducing new beverage concepts and menu ideas that improve the guest experience and support revenue growth.
• Handle customer complaints related to food quality or service by taking immediate corrective action.
• Review customer feedback to spot areas for improvement and recommend actions that strengthen service quality and guest satisfaction.
• Follow the Quality Policy and Quality System in line with ISO 9001:2015 standards and carry out duties according to departmental procedures while reflecting EKFC quality expectations.

Requirements

• A bachelor’s degree in hospitality, hotel management, or a related discipline.
• At least 6 years of experience in the hospitality sector, including 1 year in a managerial position within a 5-star environment.
• Practical knowledge of luxury hotel operations and independent restaurant operations.
• Understanding of food safety rules and hygiene practices.
• Proven results in food quality improvement and cost control.
• Strong spoken and written English communication skills.
• Self-driven leadership style with the ability to motivate teams and work collaboratively across functions and levels.
• Ability to identify opportunities, adapt to change, manage conflict positively, and respond to evolving customer needs.
• Excellent organizational ability, multitasking capability, and strong attention to detail.
• Comfortable using Microsoft Office and maintaining accurate records, inventory, and procedural compliance.

Additional Information

No salary or stipend details were provided. No opening count, start date, or application deadline was specified.