Administrative Assistant

Job overview

Al-Enjaz Company is looking for a detail-oriented and proactive Administrative Assistant to support complaint handling and ticket closure operations through the 940 Municipality Balagh System. The role is centered on monitoring incoming reports, coordinating promptly with field teams, and making sure each case is resolved and closed within the expected timeframe while meeting compliance requirements.

Key responsibilities

The selected candidate will manage day-to-day administrative follow-up for municipality complaints, support coordination between internal teams and external representatives, and maintain accurate status tracking until each ticket is finalized.

• Monitor and manage incoming complaints in the 940 Municipality Balagh System.
• Coordinate with field teams to accelerate issue resolution and closure.
• Track ticket progress and verify that each case is completed within the required timeline.
• Maintain organized records and status updates using MS Excel and other computer tools.
• Communicate clearly with field staff and government representatives to keep cases moving.
• Respond quickly to urgent tickets and support high-priority follow-ups under pressure.

Requirements

This position requires prior experience in administrative support within contracting, maintenance, or operations environments, along with practical experience handling the 940 Municipality System and its closure process.

• At least 2 years of relevant experience in an Administrative Assistant or Electronic Liaison Officer role.
• Hands-on experience with the 940 Municipality Balagh System and related closure workflows.
• Working knowledge of MS Office, with strong emphasis on MS Excel for tracking and reporting.
• Good general computer skills and comfort using standard business applications.
• Strong verbal and written communication abilities.
• Ability to work efficiently under pressure and meet strict deadlines.

Additional information

This is a full-time, onsite position based in Riyadh, Saudi Arabia. The role focuses on fast response handling, emergency ticket follow-up, and strict adherence to closure standards.