Admin Coordinator / Front Desk Manager

About the Academy

Leap Gymnastics Academy (LGA) is a pioneering gymnastics academy established by JSW Group, a leading sports rights holder in India with many years of work in sports development and athlete promotion. The academy is designed to build a stronger base for children at the grassroots level while also supporting high-performance excellence over the long term.

Role Overview

The Delhi centre in Qutub Institutional Area is looking for an Admin Coordinator / Front Desk Manager to manage client interactions, bookings, scheduling, and day-to-day administrative support. The role requires someone who can keep operations organized, communicate clearly, and help ensure a smooth experience for clients and staff.

Lead and Inquiry Handling

• Handle incoming booking enquiries through phone, email, and walk-in interactions.
• Process class, workshop, and event bookings accurately and within the available schedule.
• Keep the booking records current by tracking new reservations, cancellations, and rescheduling requests.
• Share complete information with clients about class timings, pricing, and any specific participation requirements.

Schedule Management

• Create and maintain the master timetable for gymnastics classes so resources and instructors are used effectively.
• Work with coaches and team members to assign sessions, arrange replacements, and keep the schedule running smoothly.
• Communicate timetable changes to instructors, staff, and clients in a timely manner.
• Handle schedule clashes efficiently while keeping client satisfaction in mind.

Client Relationship Management

• Act as the primary contact for clients and respond to questions, concerns, and feedback professionally.
• Explain the academy’s programs, pricing options, and facility details to prospective and existing clients.
• Develop positive client relationships by addressing expectations and service needs effectively.
• Support issue resolution and escalate concerns to the relevant supervisor when needed.

Administrative Support

• Carry out routine office tasks such as data entry, document filing, and record maintenance.
• Prepare and share documents including contracts, waivers, and registration forms.
• Help maintain equipment and supply records, and coordinate replenishment when required.
• Work closely with other team members to support efficient centre operations.

Additional Notes

This role is based on site in Delhi at Qutub Institutional Area. The position may require flexibility to work evenings and weekends depending on centre requirements. The listed responsibilities are the main duties, but additional tasks may be assigned as needed to support the gymnastics centre.

Qualifications and Experience

A college or university degree in management or a related discipline is preferred, and extra training in administration or customer service will be an advantage. Prior experience in an administrative or customer-facing role is expected, ideally in a sports or recreational environment. Strong communication, organisation, multitasking ability, and comfort with booking systems, Microsoft Office, and email are important for success in this role.