ਕੰਮ ਦਾ ਵੇਰਵਾ

Role overview

The Transportation Operations Center (TOC) acts as Amazon’s central coordination hub for transportation execution across the supply chain. It supports freight movement across North America, India, and the EU, from vendor pickup through fulfillment center delivery and onward to carrier hubs.

This role focuses on keeping transportation flowing smoothly, resolving exceptions quickly, and making sure the right teams stay informed. The position also involves using operational data to identify trends, improve processes, and support automation efforts.

Operational focus areas

The work is split across two main transportation streams:

Inbound operations: manages the movement from vendor to carrier to fulfillment center, ensuring pickups happen on time and deliveries meet appointment commitments.
Outbound operations: manages the flow from fulfillment center to carrier to carrier hub, helping trucks leave on schedule so customer delivery commitments are met.

Key responsibilities

Act as the point of coordination between external partners such as carriers, vendors, and suppliers, and internal teams including Retail, Finance, Software Support, and Fulfillment Centers.
Pull, combine, and analyze data from multiple systems using tools such as Excel, Access, SQL, and related applications, then prepare ad hoc reports to support decisions.
Build, monitor, and interpret performance metrics that help improve business results.
Translate business needs into functional requirements for technology teams so scalable solutions can be developed.
Assess emerging trends quickly, understand their business impact, and respond with the right action.
Escalate operational issues to the appropriate owners and follow through until they are resolved.
Prepare clear written summaries of weekly performance, variance to goal, and key insights for review discussions.
Provide timely customer support in a fast-moving environment.

Required qualifications

A bachelor’s degree in any discipline.
Advanced Excel capability, including pivot tables, VLOOKUPs, and data modeling.
Experience communicating with multiple stakeholders, including senior leaders and cross-functional teams.
Proven ability to perform well in high-pressure, fast-paced team settings.
Strong written and verbal communication skills.
Basic understanding of logistics and supply chain operations.

Additional requirements and preferred profile

Experience troubleshooting and documenting issues, or handling customer problems effectively while working under pressure.
Ability to work independently, stay proactive, meet deadlines, and complete assigned projects and tasks.
Working knowledge of the Windows desktop environment and tools such as Word, Excel, Internet Explorer, and Firefox.
Ability to write and edit with strong grammar, punctuation, and style.
Comfort using the internet and navigating websites efficiently.
Familiarity with Microsoft Office applications, including Outlook, Word, and Excel.
Graduation in any specialization from a recognized university is preferred.
Excellent communication skills, both written and spoken, are preferred.
Ability to communicate clearly and accurately with customers.
Strong comprehension skills and the ability to understand and explain customer issues clearly.

Location and joining mode

This position is offered as a virtual work-from-home role. Preferred locations include Telangana, Karnataka, Andhra Pradesh, Punjab, West Bengal, Tamil Nadu, Rajasthan, Uttar Pradesh, Delhi, and Maharashtra.

Accessibility

Amazon provides workplace accommodations for candidates and employees with disabilities during the application, interview, and onboarding process.

Company and posting information

Company: ASSPL - Telangana

Job ID: A10434046

Transportation Representative