Telephone Operator

Role overview

This position belongs to the Rooms & Guest Services Operations team at Le Méridien Hotels & Resorts in Saudi Arabia. It is a full-time, non-management role based on-site in Almadinah Almunawwarah.

The hotel brand focuses on culturally rich, elegant guest experiences inspired by travel and global discovery. The environment values curiosity, creativity, and genuine guest connection.

What you will do

You will manage incoming guest calls and requests, route information accurately, and support smooth communication across the hotel. The role requires handling telephone operations professionally and ensuring guests receive prompt assistance.

• Answer, log, record, and process guest calls, questions, requests, and concerns.
• Operate the telephone switchboard and manage call routing.
• Handle wake-up calls, call screening, do-not-disturb requests, call forwarding, conference calls, TDD relay calls, and calls from non-registered guests.
• Relay guest messages clearly and accurately, including updating message lights in guest rooms as needed.
• Monitor unanswered or busy lines, update callers on hold, and take messages when needed.
• Guide guests on internet access and direct technical issues to the appropriate customer support line.
• Test communication equipment to confirm proper working condition.
• Respond to special requests from guests with different needs.
• Contact the relevant team member or department to solve guest issues.
• Follow up to ensure guest requests or problems are resolved satisfactorily.
• Dispatch bell staff or valet staff when required.

Work standards and expectations

You will be expected to follow company procedures, maintain professionalism, and contribute to a strong service culture. The job also involves using computers or POS systems, maintaining confidentiality, and handling physical tasks within light lifting limits.

• Follow company policies and procedures at all times.
• Report accidents, injuries, and unsafe conditions to a manager.
• Maintain a neat, professional appearance and uniform.
• Protect confidential and proprietary information.
• Safeguard company assets.
• Welcome guests according to brand standards and acknowledge them courteously.
• Anticipate guest needs and provide support for individuals with disabilities.
• Communicate clearly and professionally by phone and in person.
• Build positive working relationships and support team goals.
• Meet quality and service standards consistently.
• Stand, sit, or walk for long periods when required.
• Enter and retrieve information using computer and/or POS systems.
• Move objects weighing up to 10 pounds without assistance.
• Complete other reasonable duties assigned by supervisors.

About the employer

Le Méridien is part of Marriott International and emphasizes stylish hospitality, cultural appreciation, and memorable guest experiences. The organization promotes equal opportunity and a workplace that values diverse backgrounds and perspectives.

Additional information

Job number: 26082163

Job category: Rooms & Guest Services Operations

Schedule: Full time

Remote work: No

Position type: Non-management

Preferred qualifications

A high school diploma or GED is preferred. No previous related work experience is required, and no supervisory experience or license/certification is needed.

Equal opportunity

The employer is committed to providing equal opportunity and does not discriminate on protected bases, including disability, veteran status, or other legally protected characteristics.