Store Supervisor

About the Company

Coach is an international fashion brand that began in New York in 1941. Guided by Creative Director Stuart Vevers and the bold, inclusive spirit of its home city, the brand focuses on creating lasting products that help people express themselves.

Coach is part of Tapestry, a global brand group that believes in pushing boundaries and building with innovation, optimism, and inclusion. The organization emphasizes equity, diversity, and a welcoming culture across its teams.

Role Overview

The Store Supervisor plays a key leadership role on the sales floor, supporting store performance, customer experience, and day-to-day business operations while representing the Coach brand.

Key Responsibilities

• Maintain a visible leadership presence on the sales floor to help deliver sales goals and an outstanding customer journey.
• Act as a brand representative by living the Coach values and helping strengthen brand recognition.
• Drive the rollout of company initiatives and support the smooth running of store operations.
• Keep a strong focus on both business growth and personal development.
• Build trust, act with integrity, and encourage collaboration across the store and wider organization to foster a fair and inclusive team culture.
• Review sales performance, spot trends, and recommend actions that improve store results and customer experience.
• Apply sound business judgment and execute planned strategies aligned to store objectives and KPIs.
• Support hiring, interviews, performance reviews, and advanced training when needed.
• Provide constructive feedback and guidance so team members can improve and stay accountable for individual and business targets.
• Ensure compliance with company rules, procedures, and store operating standards.
• Help implement creative approaches that improve customer experience for both internal and external stakeholders.
• Promote a customer-first culture and guide the team in clienteling to build lasting customer relationships.
• Offer HR and conflict-resolution support to the team and district when leadership is unavailable.
• Use company resources to help maintain a healthy work environment for internal stakeholders.

Requirements

• At least 1 year of relevant experience leading a competitive retail environment at Lead Supervisor level or equivalent.
• Physical ability to bend, reach, stretch, and move items weighing up to 25 pounds regularly, and up to 50 pounds at times, including products, cartons, props, or fixtures.

Additional Information

Coach is committed to innovation, optimism, equity, inclusion, and diversity as part of the wider Tapestry family.