Quality Manager

About the company

Overhaul is a fast-scaling software business focused on visibility and risk management for in-transit supply chains. Its platform helps large enterprise customers track shipments in real time, understand operational risk, and improve logistics performance.

Role overview

The Quality Manager will own the design, rollout, and ongoing improvement of the organization’s Quality Management System (QMS). The position combines strategic direction, day-to-day oversight, and coordination across teams to keep the QMS aligned with required standards, regulatory expectations, and internal governance.

You will also lead improvement efforts by working with internal and external stakeholders to achieve business goals, set up workstreams that simplify processes and support adoption, and define performance measures that track progress and drive continuous improvement.

QMS leadership and strategy

• Set up and coach a capable quality team so the QMS is owned and executed effectively.
• Create and carry out the QMS strategy, roadmap, and governance approach, including assessment and deployment of an eQMS platform.
• Partner with stakeholders to build scalable, audit-ready systems covering document control, training, CAPA, risk management, internal and external audits, and management review.
• Keep QMS activities aligned with company objectives, customer expectations, and compliance requirements.
• Lead internal messaging that strengthens quality culture, supports process adoption, and keeps the organization aligned.

Governance, compliance, and risk

• Maintain adherence to ISO 9001 and any other relevant standards or regulations.
• Define quality targets, KPIs, and monitoring methods to track system and process performance.
• Manage internal and external audit activity and make sure issues are closed through effective corrective and preventive actions.
• Design and oversee supplier assessment and performance tracking, including criteria, risk levels, and approval status.
• Handle quality-related communication with customers, auditors, and regulators.

Cross-functional partnership

• Work closely with Product, Engineering, Operations, Customer Support, and other groups to build quality into everyday work.
• Support joint problem-solving, root cause analysis, and improvement projects across functions.
• Coach process owners so QMS expectations are understood, adopted, and consistently followed.

Continuous improvement

• Promote a mindset of quality, operational excellence, and proactive risk control.
• Spot opportunities to simplify workflows, cut waste, and strengthen the maturity of systems and processes.
• Use data, performance metrics, and audit findings to shape improvement work.

Documentation and process control

• Manage the creation, approval, updating, and retention of controlled documents.
• Ensure documentation remains consistent, traceable, and aligned to the QMS structure.
• Build templates, workflows, and governance rules for documentation control.

Training and change management

• Develop and deliver training that helps employees understand the QMS and meet compliance expectations.
• Support change management for new products, processes, tools, and quality initiatives.
• Make sure employees understand their responsibilities in maintaining quality and compliance.

Qualifications

• A bachelor’s degree in a relevant discipline such as Quality, Engineering, Life Sciences, Operations Management, Business, or a similar field.
• At least 5 years of quality assurance experience in Pharma, Life Sciences, and/or Biotech.
• At least 5 years of experience leading global teams.
• Proven experience running an ISO 9001-aligned QMS.

Preferred background

• A master’s degree with a strategic focus, such as Quality, Operations, Technology, or a related area.
• Working knowledge of GxP, ISO 9001, 21 CFR Part 11, EU Annex 11, and ISO/IEC 17025.
• Experience in cold chain or supply chain monitoring, or in the medical device sector.
• Experience implementing and managing eQMS platforms.
• Experience validating software and hardware for regulated environments.
• Strong organizational ability and capacity to manage several priorities at once.
• Strong leadership, communication, analytical, and problem-solving skills.
• Experience working with external partners.
• Background in SaaS or technology-led environments.

Other requirements

This role requires the ability to travel up to 10% for domestic and international trips.

Benefits and perks

• Competitive starting salary.
• Opportunity to grow and move forward in your career.
• Comprehensive health and wellbeing benefits.
• Rotating perks-at-work program.
• Employee Assistance Program.
• Caregiver, adoption, and family leave support.
• Flexible time off policy.
• Flexible working arrangements.
• Free parking.

Culture

Overhaul’s culture is shaped by values such as diversity and synergy, creativity, problem solving, authenticity and receptivity, trust, encouragement, teaching and learning, wellness, and integrity. The company looks for people who are ready to take on challenges, deliver results, and contribute positively to the team environment as the business continues to expand globally.