Product & Process Manager

Role overview

Aditya Birla Capital Limited (ABCL) is the parent company for the financial services businesses of the Aditya Birla Group. Through its subsidiaries and joint ventures, it serves customers across protection, investing, and financing needs. Backed by a workforce of over 38,000 people, the organization operates nationwide with more than 1,300 branches, over 2,00,000 agents and channel partners, and multiple banking partners.

Aditya Birla Finance Limited (ABFL), a subsidiary of ABCL, is a well-diversified non-banking financial services company in India. Its offerings cover personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets, and loan syndication.

This position is part of the Risk and Legal department and is focused on improving product and process effectiveness. The role is based in Mumbai, Maharashtra, India.

What the organization values

The company looks for people who reflect its core values of speed, passion, integrity, seamlessness, and commitment. The ideal candidate is expected to take ownership, build strong teams, and develop effective working relationships across networks.

Role details

Business: Aditya Birla Capital

Unit: Aditya Birla Finance Limited

Role: Product & Process Manager

Department: Risk and Legal

Key responsibilities

• Study existing workflows in detail to identify delays, bottlenecks, and unnecessary steps.
• Examine current standard operating procedures and strengthen alignment with regulatory and compliance requirements.
• Assess digital and technology-enabled solutions that can improve process efficiency.
• Review documentation practices across business segments and bring greater consistency to records and formats.
• Work with teams across functions to improve coordination and collaboration between business units.

Eligibility

Applicants should hold a bachelor’s or master’s degree and have experience in collections within the mid-market or corporate segment.

Skills and competencies

• Strong analytical judgment and careful attention to detail
• High ethical standards and personal integrity
• Clear communication and reporting skills
• Process improvement and structured thinking
• Innovative mindset with a practical approach to implementation
• Stakeholder management and relationship building
• Ability to understand complex deals and situations
• Willingness to travel and support on-ground collection work
• Working knowledge of MIS tools and fraud-related systems

Equal opportunity statement

The organization states that it follows an equal opportunity approach and does not discriminate on the basis of race, colour, religion, ethnicity, age, gender, disability, or any other protected characteristic. Diversity, equity, and inclusion are part of its hiring approach, subject to business needs and the candidate meeting the required qualification, skill, and experience criteria.

Fraud and verification notice

• The company and its member entities do not ask for or accept money from applicants.
• Any offer linked to a service charge, security deposit, processing fee, background verification cost, or similar payment should be treated as fraudulent.
• Authentic recruitment emails will use the domain adityabirlacapital.com.
• Candidates should verify email addresses carefully and watch for fake URLs that imitate legitimate senders.
• Requests for personal information, interview details, or suspicious emails that include consumer email domains such as Gmail, Yahoo, Hotmail, or Live should be treated with caution.
• The company is not responsible for any consequences if someone accepts a fraudulent offer or pays money to impersonators.
• Candidates are advised to stay alert, report suspicious activity, and may also approach law enforcement agencies.
• Fake websites, email IDs, and social media pages resembling the company should be avoided.
• The company reserves the right to take appropriate action as required.