Patient Coordinator

Role overview

Eden Medical Clinic is hiring a Patient Coordinator for its new location in Carlow, County Carlow, Ireland. The role is focused on creating a warm, professional experience for patients while handling the administrative and communication tasks that keep the clinic running smoothly. Strong follow-up, a service-first mindset, and the ability to meet agreed targets are central to the position.

This is a part-time onsite opportunity for 2 days per week, with evening and weekend availability required. The role is offered with a view to permanency, and includes a 6-month probationary period.

Key responsibilities

• Manage the appointment diary, help patients with queries by phone, messages, and email, and fill cancelled appointments from the patient priority list.
• Handle ongoing patient communication across inboxes, calls, and messages while maintaining a high standard of customer service.
• Welcome patients, support check-in and check-out, make sure their visit is comfortable and safe, and help resolve concerns in a calm and helpful manner.
• Support the wider team by covering absence or annual leave where needed, including occasional travel to another location; travel and accommodation expenses will be covered when required.
• Keep the clinic tidy and well stocked, complete stock checks, and share ordering needs with the manager.
• Follow all clinic policies and procedures, including health and safety measures, PPE use, team conduct, and GDPR requirements.
• Carry out opening and closing duties and take on other reasonable tasks as assigned.

Skills and attributes

• Friendly, positive, and enthusiastic approach.
• Dependable and trustworthy.
• Strong people skills with the ability to build rapport and trust.
• Good time management and a results-driven attitude.
• Ability to prioritise tasks and handle multiple demands in a busy environment.
• Clear written and verbal communication.
• Strong organisational ability.
• Professional manner when dealing with patients and colleagues.
• Comfortable using computers and digital systems.
• Flexible and able to adapt to change.

Experience and education

Customer service experience of 3+ years is required. Previous clinic experience is considered an advantage, and experience working with KPIs is desirable. A Leaving Certificate is expected, while a qualification in medical administration or dental nursing would be beneficial.

Training and benefits

Training will be provided on the clinic’s sales process, systems, and treatments. Employee discount is included, subject to terms and conditions.

Working pattern and conditions

The role is part-time, scheduled for 2 days per week, with evening and weekend availability needed. Workdays may fall between Monday and Sunday. After a successful probationary period of 6 months, the position may move toward permanency.