Guest Relations Executive
Abu Dhabi Emirate, United Arab Emirates · ਪੂਰਾ ਸਮਾਂ
ਅਰਜ਼ੀ ਦੇਣ ਵਾਲੇ ਪਹਿਲੇ ਵਿਅਕਤੀ ਬਣੋ
- ਅਨੁਭਵ
- ਕੋਈ ਵੀ
- ਤਨਖਾਹ
- AED 3,500 – AED 3,500 / month
- ਖੁੱਲ੍ਹਣ ਵਾਲੀਆਂ ਥਾਵਾਂ
- 1
- ਪੋਸਟ ਕੀਤਾ ਗਿਆ
- ਹਫਤਾ
- ਕੰਮ ਮੋਡ
- ਦਫ਼ਤਰ ਵਿੱਚ
- ਯੋਗਤਾ
- Candidates who can join immediately and are available for an on-site contract role in Abu Dhabi Emirate may apply.
- ਰੈਜ਼ਿਊਮੇ
- ਅਰਜ਼ੀ ਦੇਣ ਲਈ ਲੋੜੀਂਦਾ ਹੈ
ਤੁਸੀਂ ਕਿੱਥੇ ਕੰਮ ਕਰੋਗੇ
ਕੰਮ ਦਾ ਵੇਰਵਾ
Role Overview
This position is for a Guest Relations Executive based in Abu Dhabi Emirate, United Arab Emirates. It is a full-time, on-site contract assignment for 6 months, with the possibility of extension. The offered salary is AED 3,500, and the employer is seeking candidates who can join immediately.
Customer Experience and Engagement
- Serve as the main contact for customers and address their needs throughout their journey.
- Deliver a smooth and positive experience at every customer touchpoint.
- Reach out to customers proactively to better understand their expectations and requirements.
Issue Handling and Support
- Respond to customer questions, concerns, and escalations in an effective manner.
- Resolve issues within a reasonable timeframe while preserving service standards.
- Work with internal teams to support timely closure of customer concerns.
Retention and Satisfaction
- Keep track of customer satisfaction and take action when improvement is needed.
- Develop strong customer relationships to encourage loyalty and repeat engagement.
- Identify customers who may be at risk of disengaging and intervene early.
Feedback, Improvement, and Reporting
- Gather customer feedback and communicate useful observations to the appropriate teams.
- Suggest changes that can improve the overall customer experience.
- Maintain accurate interaction logs and monitor performance metrics such as CSAT, response time, and resolution time.
Additional Information
This role is a 6-month contract that can be extended. Immediate availability is required.