Front Store Supervisor

Overview

This position supports a locally owned pharmacy and retail store in delivering health, beauty, and everyday convenience services to the community. The focus is on putting the customer first while keeping front-store operations running smoothly.

Role Summary

The Front Store Supervisor oversees customer service activities, including cashier operations, cash handling, and merchandising support.

Responsibilities

• Oversee cashier and merchandising teams to ensure store procedures and policies are followed consistently.
• Train team members in cashiering and merchandising tasks, and provide regular coaching and direction.
• Maintain loss prevention controls, including daily cash office inventory, cashier reconciliation, tracking records, and PC Optimum processes.
• Make sure staff present a professional appearance aligned with the uniform policy.
• Respond to customer questions about product locations, rain checks, and similar concerns.
• Handle customer concerns and service recovery issues such as refunds and exchanges in line with company guidelines.
• Encourage participation in the customer satisfaction survey process.
• Keep shelves tidy, organized, and properly rotated.
• Set up and remove merchandise displays as directed by management.
• Maintain a clean, well-kept store environment and strong overall store presentation.
• Follow health and safety requirements at all times.
• Support clerical and banking-related tasks when required.
• Adhere to all store procedures and loss prevention expectations.
• Step into cashier duties whenever needed and carry out other assigned tasks.

Qualifications

• Strong planning ability, sound judgment, and good decision-making skills.
• Ability to work independently and organize store operations effectively.
• Good problem-solving skills with a focus on customer satisfaction.
• Comfort using computers and routine store systems.
• Well-organized with strong time management habits.
• Working knowledge of products and store supplies.

What the employer offers

• Purchase discount program.
• Flexible and varied scheduling.
• Competitive compensation.
• Online learning and development through Academy.

Additional information

This employer values diversity and aims to reflect the communities it serves. Accommodation can be provided for applicants and colleagues with disabilities upon request. Compliance with legal and regulatory requirements is considered an essential part of the role and company culture. The company also uses artificial intelligence to help screen, assess, and/or select applicants for this position. This is a newly created role.

Compensation

The hiring range for this position is $17.15 to $19.15 per hour. Pay may be influenced by a candidate’s experience, knowledge, and the region where the job is based.