Consumer Manager

About the role

Smith+Nephew develops medical technology designed to remove limits from living. The company operates across 100 countries and is focused on innovation, product development, and customer and patient support to help deliver a life without limitations.

This Consumer Manager role is based in Dubai and reports to the Senior Marketing Manager, Advanced Wound Devices and Retail Business for Emerging Markets. The position is centered on the retail side of Advanced Wound Care across Emerging Markets, with a strong focus on accelerating growth in established South-East Asian markets while laying the groundwork for expansion in the Middle East, Africa, and Eastern Europe.

What you'll do

• Work with the retail leadership team to shape brand positioning and build a scalable brand architecture for the retail portfolio across Emerging Markets.
• Support the creation and rollout of annual and seasonal business plans that translate into clear, practical marketing and communication activity alongside Merchant, Retail Operations, and Corporate Marketing teams.
• Bring together approaches across Emerging Market regions by applying proven market successes to new geographies and making better use of shared resources.
• Coordinate closely with the Merchant team to develop and execute seasonal marketing plans that support key merchandising priorities and opportunities.
• Handle community outreach, relationship development, and account management across a growing portfolio of customers, including businesses of different sizes, non-profits, associations, and event partners.
• Track, measure, and improve performance against agreed KPIs and core business metrics.
• Work with a varied customer base to sell products, programs, and services while protecting and expanding profit margins.

Requirements

• Relevant tertiary qualification in Marketing, Communications, Business, or a related field.
• Experience with traditional brand management practices such as portfolio management, pricing, and competitor analysis.
• Strong understanding of budgeting, planning, advertising, promotions, community relations, public relations, and sponsorships.
• Knowledge of the wound care therapeutic area, particularly from a retail business perspective.
• Strong organisational skills, a proactive approach, ownership of work, and genuine commitment to the brand.
• Willingness to travel extensively.

Perks and benefits

• Annual performance bonus and provident fund scheme.
• Share save options.
• Flexible vacation and time off, plus paid holidays and paid volunteering hours.
• Medical aid and an employee wellness programme.
• Hybrid working model for most professional roles.
• Hands-on, team-tailored training and mentorship.
• A workplace that values inclusion, belonging, equity, and employee diversity groups.

Additional information

The employer encourages candidates to stay connected through its talent community and careers channels. The role is part of a wider workplace culture that emphasizes innovation, employee support, patient impact, and community involvement.

Terms & conditions

The posting references that most professional roles follow a hybrid working model; however, this role has been listed as onsite in Dubai. No salary, vacancy count, or start date has been specified.