Apple Store Manager

Role Overview

Apple Retail is designed to showcase the best of Apple in one place. The focus is on helping people do what they enjoy while creating a distinctive, Apple-only customer experience. Inclusion is treated as a shared responsibility, and teams work together to build a workplace where everyone feels they belong and can do their best work.

In this store leadership role, you will guide, coach, and develop a team that delivers outstanding customer experiences. A key part of the job is staying actively involved in customer interactions with team members across the store to help meet business priorities and performance goals.

You will be accountable for improving results in the areas assigned to you, while collaborating with colleagues to carry out strategy and support Apple’s wider goals.

What You Will Do

• Lead a team by helping each person learn, grow, and achieve both performance and development targets.
• Support hiring, onboarding, training, development, and retention of a diverse, high-performing workforce.
• Take an active floor-leadership role by engaging with customers and team members throughout the store, demonstrating strong service standards, and keeping business priorities on track.
• Handle concerns and escalations from customers or team members, and work with store leadership or People/business partners when needed.
• Improve store results by planning and executing operational actions within your assigned area.
• Follow company policies and procedures and safeguard all company property and confidential business, customer, employee, and financial information.
• Complete additional duties as required.
• Promote inclusion by respecting differences and staying open to learning from others.
• Model Apple’s values of diversity and inclusion in day-to-day work.
• Set the standard for inclusive leadership and help build, develop, and retain diverse teams.
• Help maintain a safe, respectful, and inclusive environment for everyone on the team.

Minimum Qualifications

• You must be able to work a business-driven schedule that may include nights, weekends, and public holidays, and you must reliably attend work as scheduled, subject to local law and any approved accommodations.
• You need strong written and spoken English skills; sign language support is available.
• You should have prior experience leading others in retail, sales, or a similar field.

Preferred Qualifications

• You consistently achieve goals and stay focused even when facing obstacles or setbacks.
• You follow through on commitments and create accountability for others.
• You build trust and act with strong integrity.
• You make timely, sound decisions using questions, analytics, experience, and judgment.
• You communicate clearly and adapt your style to different audiences.
• You coach and mentor others effectively, offering useful feedback.
• You remain calm while supporting others through challenges in a fast-moving retail setting.
• You resolve disagreements constructively and help settle conflict productively.

Compensation and Benefits

The base pay for this position ranges from $38.40 to $57.63 per hour, depending on your skills, qualifications, experience, and location.

In addition to base pay, Apple may offer access to discretionary stock programs, discounted stock purchase opportunities, medical and dental coverage, retirement benefits, product and service discounts, tuition reimbursement for eligible education related to career growth, discretionary bonuses or commissions, and relocation support where applicable.

Important Information

Benefit, compensation, and stock program details are subject to eligibility requirements and the terms of the relevant plan or program.

Apple is committed to equal opportunity, inclusion, diversity, and accessibility. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applications for this role are accepted on an ongoing basis.

Role number: 200669425.