Administrator and Lead Handler

About the Role

Dream Doors Kitchens NZ specialises in kitchen renovations, helping homeowners reimagine their kitchens with custom refacing solutions and completely new designs. The business is seeking a lively, personable, and clear communicator to join as an Administrator and Lead Handler.

In this position, you will often be the first person prospective clients speak to as they begin planning their kitchen project. Your role will involve answering calls, handling web enquiries, quickly building trust, understanding what the client wants, and arranging consultations with the design team.

This is a broad support role that also contributes to accurate systems, efficient processes, and a smooth customer experience. You will help keep daily operations on track while supporting both customers and suppliers.

The role is part-time at 15 hours per week, with potential to expand over time.

Key Duties

• Enter, process, and reconcile invoices using Xero.
• Handle accounts payable tasks and maintain accurate financial records.
• Track sales activity and make sure invoicing is completed correctly.
• Keep email inboxes well organised and day-to-day workflows moving efficiently.
• Follow up on leads and quotes through the franchise management platform.
• Serve as the initial contact for customers reaching out to the business.
• Arrange and coordinate project photography.

What We’re Looking For

• At least 2 years of experience using Xero, ideally with end-to-end exposure.
• Payroll experience would be an advantage.
• Strong capability with Excel.
• A good grasp of GST and basic accounting principles.
• Experience supporting sales in the home renovation sector.
• Excellent attention to detail and a practical approach to solving problems.
• A friendly, polished phone manner.
• Based in Waikato.

Why Join Us

• Flexible part-time hours with a mix of working from home and the office.
• A supportive and collaborative team culture.
• A steady stream of inbound enquiries, so no cold calling is required.
• The chance to take on more responsibility as the role develops.
• Training will be provided for the franchise management system.