Warehouse Coordinator

Position overview

The Warehouse Coordinator supports the day-to-day running of the warehouse by keeping inventory organized, ensuring goods move in and out correctly, supervising staff activities, and maintaining safety and efficiency across operations. The role is focused on accurate stock control, smooth order processing, and a clean, compliant workspace.

Key responsibilities

• Coordinate warehouse team activities, including reporting, attendance tracking, shift scheduling, training, and compliance with health and safety rules.
• Promote a collaborative, accountable, and improvement-focused team culture.
• Handle order pickup and delivery when required; a UAE manual driving licence is mandatory, and ownership of a car is preferred.

Inventory management

• Receive, sort, and store incoming goods with correct documentation and traceability.
• Check inventory records or carry out stock counts to confirm item availability for dispatch.
• Plan and complete stock counts, audits, and cycle checks to keep inventory records accurate.
• Create purchase orders and post GRNs in Sage for incoming shipments, including setting up new inventory codes, assigning lot numbers, and updating expiry dates based on received stock.

Order fulfilment

• Oversee daily e-commerce fulfilment activities such as picking, packing, and shipping to ensure orders are dispatched accurately and on time.
• Assist with loading, unloading, and manual handling of stock when needed.
• Coordinate with logistics partners to manage shipments, monitor delivery progress, and resolve transit issues.
• Prepare larger orders and support ad hoc collection and delivery requirements.

Workflow and operations support

• Step in to complete team tasks during staff shortages or absences, including hands-on warehouse work.
• Work with vendors and transport providers and keep proper records of operational activity.
• Carry out any other duties assigned by management or the line manager.

Equipment maintenance

• Organize maintenance and repair work for warehouse equipment such as forklifts, conveyor systems, and packing machines.
• Carry out routine checks to spot potential equipment issues early and address them quickly.

Reporting and documentation

• Maintain clear records for inventory, shipments, and other warehouse data.
• Manually handle, repack, or restack pallets of finished goods when required.
• Complete all forms and reports needed by management.
• Be familiar with Chamber of Commerce procedures related to COO processing.
• Post sales invoices daily for Qooah Online, Qooah POS, Amazon Vendor direct fulfilment and purchase orders, Amazon Seller, Nuzest, and retail customers.
• Create sales orders and proforma invoices based on team requests.
• Issue credit notes for returned items after GRNs are prepared.

Communication and coordination

• Follow up on delayed deliveries with the warehouse team, especially when key staff are unavailable.
• Share and update the daily delivery table so the team has clear visibility of delivery status.
• Support the Supply Chain Manager with inventory item creation and purchase order preparation when needed.
• Communicate clearly with internal teams and external partners to resolve operational challenges and support improvement opportunities.
• Monitor Amazon Seller and Vendor accounts regularly for returns, sales, and disputes, and raise claims where necessary.

Stock transfers and internal support

• Process stock transfer slips as per internal requests.
• Assist sales and accounts teams with stock availability updates and inventory information.
• Provide warehouse staff with system-generated data from Sage and other tools.

Shipping and export coordination

• Coordinate with shipping companies to obtain competitive export rates for orders.
• Prepare commercial invoices and packing lists according to customer requirements for GCC exports.

Qualifications and requirements

• A bachelor’s degree or a relevant diploma/certification is required.
• At least 2 to 3 years of experience in warehouse operations is preferred.
• Strong understanding of warehouse processes, inventory control, e-commerce order fulfilment, and related best practices is needed.
• A valid UAE manual driving licence is mandatory; having your own vehicle is an advantage.
• You should be able to solve problems effectively and make decisions under pressure.
• Strong attention to detail and excellent organisation are important.
• Awareness of safety regulations and compliance standards is required.

Additional information

The role is based in Dubai, United Arab Emirates, and is a full-time onsite position.