Spa Receptionist

About Four Seasons

Four Seasons is built around its people: a global community driven to keep improving, aim higher, and treat one another with care and respect. Across its hotels and resorts, the company focuses on delivering memorable guest, resident, and partner experiences through a luxury standard paired with genuine warmth. A strong employee experience and a positive culture are seen as essential to achieving that level of service.

The brand’s philosophy is rooted in recognizing familiar faces, welcoming new ones, and treating every person with the same courtesy you would want for yourself. Whether someone works with, stays with, lives with, or simply discovers the brand, the goal is to create lasting impressions and meaningful connections with people and places.

Location Overview

Four Seasons Hotel Abu Dhabi at Al Maryah Island sits in a lively waterfront district with wide views of the city skyline and the Arabian Gulf. Located on Abu Dhabi’s dynamic Al Maryah Island, a major business and lifestyle hub, the hotel occupies a 34-storey glass tower designed with advanced technology and environmentally conscious features. The property combines urban style with understated luxury and includes 200 bright accommodations, among them 38 suites, all overlooking the water. With six distinctive restaurants and lounges, it is a leading destination for elegant social and dining experiences. Service is shaped around anticipating each guest’s needs, whether they are visiting for leisure or business efficiency.

Role Overview

The Spa Receptionist serves as the first welcome point for Pearl Spa guests, helping create a calm and inviting setting from arrival onward. The role involves handling reservations, greeting visitors, coordinating therapist schedules, and supporting smooth day-to-day spa operations. This position requires warmth, professionalism, and careful attention to detail to help deliver a tailored wellness experience.

Key Responsibilities

• Keep a calm, friendly, and welcoming presence for guests and colleagues, using genuine smiles and appropriate eye contact.
• Maintain the reception and surrounding workspaces in a tidy, clean, orderly, and quiet condition so the spa atmosphere remains peaceful.
• Wear the approved uniform properly and consistently follow high standards of personal grooming and hygiene.
• Follow accounting practices, standard operating procedures, and attendance rules accurately.
• Remain adaptable to shifting schedules and changing business needs.
• Receive feedback constructively and apply it to improve performance.
• Communicate in a clear, respectful manner and listen carefully without interrupting.
• Respond appropriately to emergencies or safety concerns by following hotel procedures.
• Use the spa logbook, booking software, and scheduling tools to share accurate information with the team.
• Develop strong working relationships with colleagues and supervisors through cooperation, trust, and respect.
• Escalate and document maintenance concerns, guest feedback, resident issues, and operational problems to the Spa Supervisor or Director of Spa.
• Stay fully informed about spa and health club services, facilities, equipment, treatments, packages, and current offers, including benefits, uses, and restrictions.
• Follow all safety and operating procedures for spa and health club tools, equipment, and products.
• Protect confidential information about guests, team members, and third parties at all times.
• Take on additional duties or special projects assigned by the Director of Spa, Spa Supervisor, or hotel management while respecting reporting lines.

Candidate Profile

• At least 1 year of experience in a comparable position within a luxury brand, spa, or wellness environment.
• Strong focus on guest service with excellent communication and people skills.
• Professional appearance with a composed and welcoming manner.
• Familiarity with spa treatments, wellness products, and basic retail practices is helpful.
• Ability to use spa booking or hotel property management systems such as Opera or Book4Time.
• Well-developed organization and multitasking abilities with close attention to detail.
• English fluency is mandatory; knowledge of additional languages is an advantage.

Benefits

• Competitive pay and a full benefits package.
• Access to strong training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Free dry cleaning for employee uniforms.
• Complimentary staff meals.
• Additional employee perks and support beyond the above.

Schedule

This is a full-time position.