Receptionist

Role overview

As a Receptionist with Hilton in the United Arab Emirates, you will be the first point of contact for guests and play a key part in creating a welcoming hotel experience. Your day will center on smooth arrivals and departures, attentive guest support, and clear communication that reflects Hilton’s hospitality standards.

Key responsibilities

• Offer a friendly and professional welcome to arriving guests, complete check-in formalities, confirm reservation details, allocate rooms, hand over keys, and assist with welcome information or bell service support where needed.
• Handle guest departures efficiently by checking charges, processing payments, generating receipts, and operating the point-of-sale system with accuracy.
• Stay well informed about the hotel’s services, room categories, pricing, offers, and nearby local attractions so you can answer guest questions confidently.
• Use sales-minded service approaches to suggest hotel amenities and help increase revenue from rooms and other services.
• Respond promptly to guest needs, address concerns with care and urgency, and manage messages and communications effectively.

Qualifications and working style

Hilton looks for team members who bring genuine hospitality, act with integrity, lead by example, work well with others, take ownership of their duties, and approach each task with a sense of urgency and discipline.

About Hilton

Hilton is a global hospitality company known for creating memorable guest experiences and a strong workplace culture. It has served more than 3 billion guests worldwide and continues to build on its mission to bring the light and warmth of hospitality to every stay. The company has been recognized on the World’s Best Workplaces list and offers career growth opportunities for people at different stages of their professional journey.

Benefits

• Access to discounted travel, including 110 nights at reduced rates and hotel stays starting from $40 USD per night through the Go Hilton travel program.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Crisis concierge support that provides a single point of contact for both practical help and emotional assistance during difficult times.
• Mental health and wellbeing resources through the Care for All hub, with free counseling and support available in many countries via the Employee Assistance Program for eligible team members.

Important notes

Benefit availability can differ based on work location and the specific terms and conditions tied to employment or individual benefit plans.