Linen Porter

Role summary

HotelCare is seeking a Linen Porter to support daily linen handling and guest service operations at Hilton Edinburgh Carlton in Edinburgh, Scotland. In this role, you will help keep linen supplies organised, respond to guest needs, and contribute to the hotel’s service standards.

Reporting line and working pattern

You will report to the Line Manager and have no direct reports. The role involves working 0 to 40 hours per week, including some weekends.

About the company

HotelCare is a leading hotel support services provider in the UK, with more than 30 years of experience and partnerships across over 200 hotels nationwide. The business delivers premium staffing and service solutions, manages more than 10,000 rooms each day, and supports areas such as apartments, leisure spaces, public areas, and corporate offices. It also works with ICE UK and Abbe Ltd to promote more sustainable cleaning approaches while maintaining high service quality.

What the company offers

The package includes up to 28 days of paid holiday, a permanent role with flexible hours, free lunch while on duty where site conditions allow, complete on-site training, Salary Finance access with preferential rates after probation, opportunities to progress and complete a HotelCare apprenticeship, automatic pension enrolment after 3 months of service, and recognition schemes, incentives, and awards.

Role overview

As a Linen Porter, you will play an important part in keeping linen operations running smoothly. Your work will involve managing stock, arranging deliveries and distribution, handling guest requests promptly, and helping maintain the standards that support an enjoyable stay for guests.

Key duties

• Track linen stock, organise incoming deliveries, process orders, and make sure linen is issued and distributed correctly.
• Follow health and safety procedures, report concerns quickly, and look after linen-related equipment.
• Store linen correctly and help maintain accurate inventory levels.
• Assist guests politely and deal with requests or concerns in a timely manner.
• Work closely with colleagues to support cleanliness goals and maintain a positive team environment.
• Carry out instructions from supervisors and managers relating to cleaning schedules and assigned tasks.

Candidate profile

Previous experience in a comparable role, especially in a hotel, resort, or wider hospitality setting, is an advantage but not essential. Knowledge of linen processes such as sorting, folding, and distribution will also be helpful.

Important flexibility note

You may be asked to work additional or different hours from those originally notified, and to take on other reasonable duties as needed to support the company and its clients.

Working conditions

This position requires physical capability for lifting, bending, and standing for long periods. You should also be comfortable working both independently and as part of a team, handling pressure, staying organised, and adapting to changing needs.

Additional qualities

Strong customer service, good time management, attention to detail, self-motivation, accountability, integrity, confidentiality, a willingness to learn, and a positive, can-do approach are all important for success in this role.

Compliance

Awareness of safety rules and compliance requirements is expected at all times.