International Customer Support - Voice Process

About the Role

Infosys BPM is looking for professionals to join its International Customer Support voice team. This opportunity is suited for candidates who enjoy client interaction, communicate clearly, and can support customers from global markets.

Walk-In Drive Details

The recruitment drive will be conducted on 10th, 11th, 17th, 18th, 24th, and 31st July 2026. Reporting time is 10:00 AM to 1:00 PM. The venue is Infosys Limited, Plot No IIIG/2, P. S.-New Town, Kolkata - 700135 (Hatisala).

Role Snapshot

• Position: International Customer Support - Voice Process
• Work mode: 100% work from office
• Shift pattern: Night shifts with rotational weekly offs
• Employment type: Full-time
• Experience range: 0 to 5 years
• Education note: Candidates with postgraduation are not eligible
• Qualification required: Any full-time graduate with 15 years of education

What You Will Do

• Respond to international customers over voice calls and handle their service needs.
• Address customer queries with patience, empathy, and professionalism.
• Use active listening to build rapport and support positive customer relationships.
• Find appropriate solutions by working through internal tools and systems.
• Adjust quickly to new processes, technologies, and support workflows.

Skills and Attributes

The role calls for strong spoken communication, customer-first thinking, and the ability to manage calls professionally. A quick-learning mindset, comfort with technology, and adaptability to process changes are also important.

Mandatory Requirements

• Prior experience in international voice support.
• Excellent English communication skills across speaking, reading, and writing.
• Strong ability to manage customer interactions effectively.
• Willingness to work night shifts.
• Readiness to work from the Bengaluru or Pune location.

Documents to Carry

• An updated printed resume.
• Any two government-issued IDs such as PAN, Aadhaar, Passport, or Voter ID.
• Original academic documents.
• 10th and 12th mark sheets.
• Graduation mark sheets, CMM, provisional certificate, and degree certificate.

Important Notes

Laptops and cameras are not allowed at the venue. A government ID is compulsory for entry into the campus.

Why Join Infosys BPM

You will work with global clients in an inclusive and collaborative environment, while also getting exposure to continuous learning, career development, and a strong technology ecosystem.

About the Company

Infosys BPM is a global business process management leader and a wholly owned subsidiary of Infosys Limited. Established in April 2002, the company delivers end-to-end BPM services across industries and geographies. It operates from 42 delivery centers in 16 countries and employs over 57,000 people representing 124 nationalities. The organization has earned more than 60 awards and recognitions in the past five years and is known for strong people practices and leadership in HR excellence. Its solutions help clients improve efficiency, reduce costs, reengineer processes, automate operations, and enhance customer experience.

Additional Information

Interested candidates can attend the walk-in drive on the listed dates. The role is open to candidates ready to take the next step in a global customer support environment.