Customer Success Manager

Role summary

rePurpose Global is a packaging sustainability and compliance platform that helps consumer packaged goods brands manage EPR obligations and make trustworthy sustainability claims. The company’s mission is to help make a world without plastic waste possible within our lifetime.

The Customer Success Manager will manage a varied portfolio of accounts across compliance and plastic recovery products. In this post-sale role, you will act as the main partner for customers, helping them achieve outcomes, navigate complex compliance and reporting processes, protect renewals, and uncover opportunities to expand the relationship.

This position calls for strong coordination skills, comfort handling sizeable datasets, and the ability to work carefully and effectively in a fast-paced, regulated environment.

What you will do

• Serve as the lead contact for a portfolio of customers from onboarding through renewal.
• Support clients through detailed, data-heavy compliance and reporting steps connected to EPR and packaging regulations across several jurisdictions.
• Manage several accounts at once while meeting strict regulatory timelines and working closely with Product, Delivery, and Enablement teams.
• Develop strong relationships with stakeholders at different levels and run regular business reviews and health checks.
• Take ownership of renewals, including accurate forecasting, proactive risk management, and closing on schedule.
• Spot and pursue expansion opportunities across both compliance and plastic recovery offerings.
• Work with large and complex datasets to identify customer insights, track submission accuracy, and detect issues early.
• Keep customer records, health metrics, and renewal forecasts current in the CS platform and CRM.

What we are looking for

• At least 3 years of experience in a Customer Success Manager position with direct ownership of retention and growth for a book of business.
• Experience guiding customers through compliance, regulatory, or other deadline-driven data workflows.
• Strong ability to analyze large datasets and explain findings clearly to non-technical audiences.
• Excellent project management abilities with the capacity to handle multiple workstreams at once.
• Hands-on experience with HubSpot or a similar CRM, with disciplined data hygiene and decision-making based on reporting.
• An AI-forward working style, using AI tools to increase efficiency, reduce repetitive work, and improve customer interactions.
• Comfort working in a startup setting where processes, products, and priorities continue to evolve.
• Clear written and verbal communication skills with the ability to translate complex regulatory or technical topics into simple language.

Work location and team setup

This is a remote role. Candidates based in New York City may also work from the company’s NYC office at 1460 Broadway for 3 days per week.

The organization operates with a distributed global team spanning Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

Compensation and benefits

The pay range for this position is USD 85,000 to USD 110,000 per year, depending on skills and experience. The company may tailor compensation further based on education, experience, knowledge, abilities, internal equity, and market alignment.

Benefits include medical coverage, a wellness fund, learning opportunities, and WeWork partnerships.

Hiring process note

The company may use AI tools during parts of the hiring process, such as resume review, response analysis, or screening for inconsistencies. These tools support recruitment but do not replace human decision-making. Final hiring decisions are made by people. Candidates who want details about data processing can contact the company directly.