Client Success Manager

About the role

Claritev is a fast-moving group of forward-thinking professionals focused on helping reduce healthcare costs for everyone. The organization emphasizes service excellence for both internal and external stakeholders, with a culture built around bold ideas, innovation, accountability, diversity, and shared growth. The team is working toward becoming a leading voice in healthcare technology, data, and innovation.

Role overview

The Client Success Manager I supports the Client Success function by helping healthcare payor clients achieve strong outcomes and high satisfaction with Claritev’s technology solutions. The role involves relationship support, onboarding, adoption, issue resolution, and regular communication with clients and internal teams. It calls for a foundational understanding of the healthcare payor space, solid communication skills, and a proactive approach to learning and solving problems.

Key responsibilities

• Help maintain trusted relationships with important contacts at healthcare payor and provider organizations.
• Support new client onboarding and make sure customers are trained and set up to use the company’s products and services effectively.
• Encourage strong usage and adoption of Claritev’s technology solutions while providing ongoing client guidance.
• Track client performance indicators and usage information to spot improvement opportunities.
• Serve as a contact for client concerns and escalations, coordinating with internal teams to resolve issues quickly.
• Collect client feedback and share it with product and other internal teams to help improve the offering.
• Prepare and present recurring updates on client status, performance, and satisfaction to relevant stakeholders.
• Help identify and apply best practices that improve client experience, processes, and tools.
• Identify customer business needs and communicate them to process owners for service development, enhancement, and implementation.
• Review market and competitor information and work with assigned customers on customer-specific sales strategies.
• Coordinate and communicate effectively across teams and departments.
• Follow HIPAA rules and requirements at all times.
• Act in line with the company’s core values.
• Handle additional related duties, responsibilities, and qualifications as assigned, since the list is not exhaustive.

Job scope

This position requires strategic management of an assigned portfolio of business. The incumbent is expected to understand client expectations, exceed them where possible, and identify ways to improve service delivery. The role also includes delivering polished, organized presentations to help grow revenue from current or prospective clients. Within defined limits, the Client Success Manager has authority to make commitments on behalf of the company.

Requirements

• A bachelor’s degree in Business, Healthcare Administration, a clinical discipline, or a related area is required; an advanced degree is preferred.
• Between 2 and 4 years of experience in client success, account management, or a similar position in healthcare payor or technology environments.
• Strong familiarity with the healthcare payor landscape, including its main challenges and opportunities.
• Excellent spoken and written communication skills, with the ability to explain complex topics to different audiences.
• A proactive, solution-focused approach to resolving complicated client issues.
• Comfort with healthcare technology tools and the ability to learn new systems quickly.
• Strong relationship-building and teamwork skills.
• Ability to interpret data and metrics to guide decisions and show client value.

Equal opportunity and compliance

Claritev is an equal opportunity employer and makes employment decisions without regard to protected characteristics under applicable federal, state, or local law, including sex, age, race, marital status, sexual orientation, religion, national origin, citizenship, disability, political affiliation, or military service. The company also notes that this role involves exposure to protected health information and is therefore considered a high-risk role. Applicants should also note that the position may involve other duties and qualifications as needed.

Benefits

The company offers a competitive compensation and benefits package, an incentive bonus program, recognition and awards, and a supportive work environment. Flexible scheduling is available where possible, along with professional development and education resources to support growth and advancement.

• Medical, dental, and vision coverage with low deductible and copay
• Life insurance
• Short-term and long-term disability coverage
• Paid parental leave
• 401(k) with company match
• Employee stock purchase plan
• Paid time off, accrued based on years of service
• For Washington candidates, PTO accrues at 4.61 hours every other week during the first two years of tenure, then increases with additional service
• 10 paid company holidays
• Tuition reimbursement
• Flexible spending account
• Employee assistance program
• Summer hours
• Sick time benefits for eligible employees: 1 hour for every 30 hours worked, up to 40 hours per calendar year unless state law provides a more generous amount

Compensation

The annual salary range for this role is $89,000 to $120,000. Final offers depend on education, experience, skills, work location, and internal equity. The role is also eligible for health insurance, 401(k), and bonus opportunity.

Application timing

Applications are generally accepted for at least 5 calendar days from the posting date, or for as long as the position remains open.