Assistant Manager, Guest Experience

About the Company

lululemon is a performance apparel brand focused on yoga, running, training, and other active lifestyles. The company combines technical fabrics, practical design, and store-based experiences to help people move, grow, connect, and feel their best. Its growth is built on product innovation, strong retail execution, and meaningful community relationships. The organization also emphasizes positive impact and an equitable, inclusive, and development-oriented workplace.

Benefits and Perks

The total rewards package is designed to support wellbeing across body, mind, and spirit. Along with competitive base salary and a team bonus program, the role may include paid time off, employee discounts, fitness and yoga classes, a parenthood top-up program, and learning and development opportunities. Availability of benefits can depend on location and employment type, and the company may change these offerings without notice.

Role Summary

The Assistant Manager, Guest Experience is a key member of the store leadership group, responsible for helping ensure every guest receives a consistently strong in-store experience. Reporting to the Store Manager, this person leads from the sales floor, supports team growth, and helps shape a workplace where people feel included, connected, and encouraged to develop. The role is focused on delivering guest service that reflects company values and supports store performance.

Key Responsibilities

• Create a welcoming, respectful, and inclusive team culture where differences are valued and the workplace remains supportive and productive.
• Stay active on the shop floor to understand store needs and respond to guest, team, and business priorities in real time.
• Help team members see how their individual contributions support store results and the wider business.
• Carry out the Store Manager’s people strategy for the store and communicate it clearly using sound judgment.
• Oversee hiring activities such as sourcing, selection, and onboarding to help build a strong and diverse team.
• Coach and train team members, identify development gaps, and use available programs or initiatives to address them.
• Support performance management through regular feedback, check-ins, recognition, documentation, and action on performance concerns, including offboarding when needed.
• Deliver strong guest service on the floor by supporting guest connection, product education, and smooth day-to-day operations.
• Handle guest concerns, escalations, and urgent requests with a focus on resolving issues effectively.
• Track performance results and compare them with targets to identify and close gaps in guest experience.
• Support sales performance by monitoring inventory, controlling shrinkage, and coordinating product delivery in line with visual merchandising plans.
• Ensure inventory receiving and processing are accurate and efficient to maintain operational excellence.

Requirements

• Must be legally permitted to work in the country where the store is located.
• Must be able to travel to the assigned store using reliable transportation.
• Availability for a full-time schedule of 38 hours per week.
• Work schedule is roster-based and may change depending on store requirements.
• Shifts may include mornings, afternoons, evenings, weekends, and public holidays.
• During peak periods, special events, or other business needs, early starts or late-night/overnight shifts may be required.
• At least 1 year of people management experience.
• At least 1 year of leadership experience involving business operations, administration, projects, or process management.
• Preferred but not essential: high school diploma, equivalent qualification, or higher.
• Preferred but not essential: 1 year of retail or sales management experience.
• Preferred but not essential: 1 year of experience in recruiting, hiring, or training employees.
• Should be comfortable working in an environment with bright lighting, loud music, and periods of sitting.
• Must be able to work as part of a team and also independently, using computers or other technical devices when needed.
• Must be able to lift and move boxes weighing up to 30 lbs (13.6 kg).

Additional Information

Applicants who progress to interview will be contacted by a manager or a People & Culture team member. Candidates who need a reasonable accommodation to perform the essential duties of the role are encouraged to discuss this during interview scheduling.

What We Look For

The ideal candidate demonstrates inclusion, integrity, leadership, guest focus, team-building ability, sound decision-making, strategic thinking, change leadership, and strong communication skills.

Work Environment

The role is based in a retail store in Canberra, Australian Capital Territory, Australia, and is performed onsite.

Employment Details

This is a full-time position.