Virtual Case Manager (Special Education)

Role overview

Tutor Me Education is hiring a highly polished communicator and relationship-focused professional to act as the main contact for families, students, and instructors in its special education tutoring program. This is a coordination and case management position rather than a teaching role. The right person will keep communication clear, schedules organized, and families supported throughout the process. Applicants with backgrounds in customer service, account management, hospitality, or remote operations are welcome, provided they also bring some experience in education.

What you will do

• Act as the primary relationship manager for assigned families, earning trust, answering questions, and serving as their first point of contact.
• Lead intake conversations with newly enrolled families and set expectations in a clear, confident way.
• Create and maintain class schedules across multiple students, instructors, and platforms.
• Keep families updated ahead of time about scheduling, progress, and any issues through phone calls, video meetings, and written communication.
• Track student progress and escalate concerns to the appropriate specialist when needed.
• Work closely with instructors so sessions stay on track and run efficiently.
• Move between several software tools each day, including scheduling systems, spreadsheets, video conferencing platforms, and CRM or case management software.
• Represent the company professionally in every interaction, since you will often be the face of the organization for families.
• Provide basic support for monitoring IEP and 504 accommodation compliance; training will be provided, and deep special education expertise is not required.

What the company is looking for

Priority is given to candidates who communicate exceptionally well, feel comfortable working virtually, and present themselves as reliable professionals under pressure. Special education experience is a strong advantage, but candidates with solid general education or tutoring experience may also be considered if they excel in communication, professionalism, and tech readiness.

Requirements

• Strong spoken and written English skills; communication ability will be evaluated closely during interviews.
• A dependable high-speed internet connection, webcam, and headset or microphone for online meetings.
• Confidence using several digital tools, including Google Workspace or Microsoft Office; scheduling and CRM systems will be taught on the job.
• Prior experience working remotely or in a virtual role is preferred.
• Good organization skills and the ability to handle multiple priorities independently.
• Background in customer service, account management, or another client-facing role is preferred.
• Bachelor’s degree is preferred but not mandatory.
• Some experience in an educational environment is required, such as school-based work, tutoring, or a similar setting.
• Experience with special education, IEPs, or students with disabilities is strongly preferred.
• Bilingual ability in English and Spanish is an advantage.

Benefits

• 100% remote work arrangement.
• Paid time off.
• Additional benefits may be available.

Additional information

This position is focused on case management and family communication rather than direct instruction. Training will be provided for any special education compliance processes, including IEP and 504 basics. Candidates should be prepared to work professionally in a fully virtual environment and manage multiple systems and priorities simultaneously.