Telecollections Executive

Role Overview

Digitide Solutions Limited is hiring a Tele Caller for its Collections / Telecollection function in Chennai. This position is focused on outbound customer follow-ups for payment recovery, with an emphasis on maintaining professionalism, safeguarding customer data, and delivering a positive customer experience while supporting collection goals.

What You Will Do

• Place outbound calls to customers for collection-related follow-up.
• Interact with customers in a calm, polite, and professional manner throughout every conversation.
• Use banking applications and CRM tools to record customer details and track interactions.
• Keep customer payment records accurate and updated in a timely way.
• Address payment-related questions and provide clear information when needed.
• Work with the wider team to meet daily, weekly, and monthly collection objectives.
• Spot potential payment concerns or disputes and route them to the appropriate team.
• Follow company rules on confidentiality and data protection at all times.
• Keep yourself informed about current practices and trends in collections and customer service.

Experience & Requirements

• At least 6 to 12 months of outbound collections customer service experience in Banking or BFSI.
• Ability to manage challenging conversations while staying composed and professional.
• Practical familiarity with banking software, CRM systems, and online banking platforms.
• Strong verbal and written communication skills, with the flexibility to handle different customer situations.
• Graduation is not mandatory for this role.

About the Company

Digitide was established with the goal of reshaping business operations and helping enterprises grow worldwide. With more than 20 years of experience, the company has supported organizations through AI-led digital solutions, efficient business processes, and deep sector knowledge. Its approach combines AI, data intelligence, and business process services to improve operational efficiency and customer experience.