Telecaller

Role Overview

Star Media Network is hiring a Telecaller for its sales function in Noida. This role suits someone energetic, persuasive, and comfortable speaking with customers over the phone. You will connect with both new and existing customers, present the company’s offerings, capture interest, and help turn inquiries into confirmed sales. A strong customer-first mindset, clear communication, and a target-driven approach are important for success.

What You Will Do

• Place outbound calls to prospects from the assigned contact list.
• Respond to incoming customer questions in a professional and timely manner.
• Present products or services in a clear and convincing way.
• Understand customer needs and suggest appropriate solutions.
• Qualify leads and support conversion into sales.
• Keep in touch with interested prospects until the deal is closed.
• Record customer conversations and updates accurately in the CRM or database.
• Meet daily, weekly, and monthly calling and sales goals.
• Address customer concerns and route unresolved issues to the right team.
• Work closely with sales and operations teams to support a smooth onboarding process.

Required Profile

• Educational background should be at least high school, though graduates from any stream are also suitable.
• Prior experience of 0 to 2 years in telecalling, telesales, customer service, or a similar customer-facing role.
• Freshers with strong speaking ability and confidence are encouraged to apply.

Skills and Traits

• Strong spoken communication and phone etiquette.
• Ability to influence, negotiate, and close sales.
• Active listening and good people skills.
• Comfort with basic computer work and MS Office tools.
• Capability to work under pressure and deliver on targets.
• Positive attitude with a customer-focused approach.
• Comfortable speaking English and Hindi; additional regional languages are a plus.
• Prior exposure to telesales or inside sales will be helpful.
• Understanding of sales methods and customer relationship management is an advantage.

Performance Measures

• Daily call volume.
• Lead-to-customer conversion ratio.
• Revenue generated through sales.
• Customer satisfaction levels.
• Completion rate of follow-ups.

Compensation and Benefits

The role offers a salary package of INR 2,00,000 to INR 3,00,000 per year, along with incentives linked to performance. You may also be eligible for bonuses based on achievement, structured training, growth opportunities, a cooperative work culture, paid leave, and other benefits as per company policy.

About the Company

Star Media Network Pvt. Ltd. is a modern media and entertainment company focused on creativity, innovation, and integrated strategy. The organization delivers end-to-end solutions across content creation, talent development, branding, digital strategy, and performance-led execution for businesses, brands, agencies, and talent partners.