Team Leader

About Oranga Tamariki

Oranga Tamariki—Ministry for Children is focused on placing tamariki and rangatahi at the centre of everything it does. The organisation works to create the best possible environment for children in New Zealand and partners with hapū, iwi, and Māori organisations to help find suitable solutions for children and young people in need.

Its values include putting tamariki first, recognising the importance of aroha, respecting the mana of people, being tika and pono, valuing whakapapa, and understanding that oranga is an ongoing journey.

About the role

This position calls for a Team Leader to guide a busy group that provides information to customers in line with the Privacy Act and Official Information Act requirements. The role is centered on building a strong and capable team through effective people leadership, coaching, and day-to-day support.

You will oversee workflow, uphold quality expectations, and provide leadership across risk management and reporting. The role also contributes to ongoing service and process improvement while reflecting the ministry’s mission and values.

The role will be based at the Ellerslie offices in Auckland.

What you will do

• Direct a team that handles customer information requests and related support work.
• Strengthen team capability through coaching, guidance, and people management.
• Coordinate workflow and help the team meet quality standards.
• Support reporting and risk-management activities.
• Contribute to continuous improvement of internal processes.

What you need to bring

To succeed in this role, you should have experience leading customer-focused teams and a practical understanding of coaching and systems thinking. A working knowledge of the Privacy and Official Information Acts is important.

You should also be comfortable handling several priorities at once, managing relationships across different levels, and working effectively in cross-cultural environments. Knowledge of tikanga Māori and Pacific peoples’ culture will be an advantage.

What’s on offer

This role sits within a step-based pay structure with annual progression based on tenure and experience. The annual salary range starts at $106,416 and goes up to $117,782, depending on experience.

You will join a supportive and energetic team with flexible working options, wellbeing-focused practices, and access to training and professional development. The organisation values diversity and aims to work in a respectful and inclusive way.

How to apply

Submit your application online with your CV and cover letter. Existing Oranga Tamariki employees should apply using their Oranga Tamariki email login.

Applications close at midnight on Wednesday 8 July 2026.

Additional information

Applicants should review the organisation’s code of conduct, which sets expectations for kaimahi and requires attendance at work free from the influence of drugs and alcohol.

Important note

If you have any questions about the role, you may contact the organisation directly using the details provided in the original listing.