Spa Receptionist (Arabic Speaker)

Role overview

Hilton is looking for a Spa Receptionist who speaks Arabic and can help keep the spa and fitness area running smoothly while creating a welcoming guest experience. In this role, you will handle front-desk coordination, guest communication, retail support, scheduling, and day-to-day operational tasks that support the spa team.

What you will do

• Provide administrative assistance to the spa, fitness, and other managers when required.
• Handle the front desk professionally, answer incoming calls, and organize appointments for treatments, massages, classes, and personal training.
• Welcome all guests and visitors, guide them on spa usage standards, and ensure liability waivers are completed.
• Support the team with opening, closing, and daily setup routines.
• Keep treatment rooms, stations, and shared areas clean, sanitized, neatly arranged, and properly stocked.
• Carry out walkthrough checks at opening time and then every two hours until the end of the day across the fitness center, pool, and spa areas.
• Oversee daily retail area operations, promote products to guests and members, and process sales through the POS system accurately and on time.
• Complete monthly stock counts and help maintain inventory control.
• Ensure the POS system is correctly set up, staff are trained, and end-of-shift paperwork is closed and submitted to accounting.
• Keep supplies replenished and assist with ordering when needed.
• Support revenue and profitability goals through careful control of services, products, schedules, and purchasing standards.
• Deliver strong guest service by anticipating needs and offering high-quality spa experiences.
• Protect stock and cash items, and follow clear opening and closing procedures to reduce losses.
• Pass guest questions, concerns, complaints, accidents, maintenance issues, and other incidents to the manager promptly.
• Assist guests, clients, members, and team members in a timely and courteous manner.
• Handle feedback professionally so improvements and compliments are properly escalated.
• Ensure bookings, payments, and consultation cards are managed accurately.
• Follow cash-handling rules and promote departmental offers where appropriate.
• Maintain compliance with health and safety regulations and perform other tasks assigned by the manager.

Requirements

• Previous experience in guest-facing front office, spa, wellness, or similar hospitality support work.
• Ability to manage appointments, customer queries, and daily front desk coordination with professionalism.
• Comfort using POS systems, handling payments, and closing shift paperwork accurately.
• Strong organizational skills for scheduling, stock control, and operational follow-up.
• Good communication skills for interacting with guests, members, colleagues, and management.
• Willingness to maintain high cleanliness, safety, and sanitation standards.
• Ability to work with accountability, urgency, teamwork, integrity, and a service-first mindset.
• Arabic language ability is required for this position.

About Hilton

Hilton is a global hospitality company known for creating memorable guest experiences and for building a strong workplace culture for its team members. The company has welcomed more than 3 billion guests worldwide and continues to focus on warm, high-quality service across its brands. Hilton has also been recognized repeatedly among the World’s Best Workplaces by Great Place to Work and Fortune.

Additional information

The role is based in Doha, Qatar and is a full-time, onsite position. Hilton emphasizes values such as hospitality, integrity, leadership, teamwork, ownership, and acting with urgency and discipline. The company also encourages career growth for people starting out or looking for a new direction.