SMB Account Manager

About the Company

Connecteam is a Tel Aviv-based startup focused on improving the working lives of deskless employees, who make up the majority of the global workforce. Its business management platform supports companies by simplifying day-to-day team management, helping them operate more smoothly and scale with greater confidence.

Role Overview

We are seeking a proactive and energetic Account Manager to help grow the existing customer base and increase revenue through upselling and cross-selling. This role works both independently and in close partnership with SDR and CSM teams to support expansion and customer growth.

Key Responsibilities

• Spot opportunities within current accounts to expand revenue through upselling and cross-selling.
• Take ownership of a quota-carrying sales role, managing the full sales process and maintaining your own pipeline while contributing to the wider team pipeline.
• Develop deep product knowledge and become a trusted expert on the platform.
• Review customer data to uncover growth and expansion potential.
• Represent the company with the level of service and professionalism the brand is known for.
• Work closely with SDR and CSM colleagues to deliver a smooth customer journey.
• Feed customer needs and market feedback back into product discussions.
• Handle several tasks and projects in a demanding, fast-moving environment.
• Show initiative, self-direction, and a strong sense of ownership.

Requirements

• 1 to 2 years of experience as an Account Manager or Account Executive in a SaaS business is required.
• A positive, driven, and energetic approach is essential.
• Proven ability to close deals and consistently exceed monthly quotas.
• Strong relationship-building skills and the confidence to engage with stakeholders at all levels.
• Ability to learn independently and work with a high degree of autonomy.
• Strong collaboration skills and a team-oriented mindset.
• Comfort working in a busy, high-pressure environment.
• Must be located within a commutable distance to Melbourne and available to work from the office 3 days per week.

Why Join Connecteam

• The company invests in team members for the long term through ongoing training and development.
• The product creates real impact for businesses by helping them communicate, operate, and engage their deskless workforce more effectively.
• The team is driven by execution and is focused on delivering meaningful value to customers.
• The workplace culture includes social activities such as weekly happy hours and holiday celebrations.
• The company emphasizes a welcoming, caring, and supportive environment where everyone is encouraged to belong and grow.

Additional Information

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