Service Consultant

About the company

ANZ is focused on helping people and communities prosper by improving the financial wellbeing and long-term sustainability of its customers.

About the role

As a Service Consultant in the Personal Banking team, you will be responsible for delivering high-quality customer service at the first point of contact, handling financial transactions, and spotting additional customer needs so they can be directed to the right sales channel. The role also involves supporting branch operations, following banking policies, and contributing to a collaborative team environment.

Key responsibilities

• Provide consistently strong customer service in line with ANZ service standards.
• Handle customer transactions efficiently and accurately while building a better understanding of customer needs through tools such as NBC.
• Work closely with team members to meet shared goals and deliver strong results.
• Complete cash management tasks in a careful and compliant way, aligned with bank processes and policies.
• Follow ANZ and branch procedures, including cash-holding controls, cash deliveries, repatriation arrangements, and teller cash coordination.
• Support branch coverage where needed and remain flexible to work across locations.
• Use strong communication and problem-solving skills to support customers and refer them to the appropriate sales channel when required.

Working style

The role requires mobility for site visits, willingness to travel frequently across project locations, and the ability to work at any branch where support is needed. A driving capability is preferred.

Requirements

• Confident communication skills with the ability to handle customer interactions professionally.
• Willingness to travel often and support multiple branch locations as needed.
• Ability to work accurately and efficiently in a banking environment.
• Strong customer focus with attention to detail.
• Analytical thinking, good listening skills, and effective problem-solving ability.
• Comfort working in a sales-oriented culture and identifying opportunities to refer customers appropriately.
• Ability to work well in a team and contribute to a positive branch environment.
• Interest in digital banking solutions and the ability to guide customers on them.

Benefits

• Opportunity to work in a supportive team that values collaboration and shared success.
• Access to learning and growth opportunities within a changing banking environment.
• Flexible working arrangements where applicable.
• Access to wellbeing services and selected discounts on ANZ products and services.
• Inclusive workplace culture that values diverse backgrounds, perspectives, and life experiences.
• Support for candidates with access requirements or disabilities during recruitment and in the role.

Additional information

Role type: Casual. Role location: Auckland. Work hours: Casual.

ANZ welcomes applications from all candidates and encourages applicants to discuss any adjustments needed during the recruitment process or for the role itself.

Reference number: 118120.

Application deadline: 1 July 2026 at 11:59 pm NZST.

Note: The source content also mentions ANZ's Te Ao Māori Strategy, increasing representation of Māori and Pasifika people, and employee affinity networks as part of its diversity commitments.