Senior Manager, Customer Enablement

Role overview

This opportunity is posted through a hiring partner on behalf of another company, which will handle all applications and follow-up steps. The employer is seeking a Senior Manager, Customer Enablement in Canada.

In this role, you will help revenue-focused teams perform at a higher level by giving them the training, resources, and operational support they need to succeed. You will work remotely in a highly collaborative setup, building enablement programs that can grow with the business and support changing products, customer engagement approaches, and go-to-market plans. The position blends strategic planning, program ownership, stakeholder coordination, and change adoption work to deliver measurable results. You will work closely with leaders across functions to uncover gaps, improve team effectiveness, and deliver learning experiences that have real business value.

This role is designed for someone who enjoys shaping how customer-facing teams learn, adapt, and operate, while contributing to organizational performance through well-structured enablement systems.

Accountabilities

• Create and roll out enablement plans that align with business goals, sales targets, and growth priorities.
• Build and oversee complete enablement initiatives, including onboarding, product education, sales process training, and the introduction of new workflows.
• Develop learning journeys, playbooks, training assets, workshops, webinars, and reference materials that help teams perform effectively.
• Work with leaders and cross-functional partners to surface enablement needs, rank priorities, and keep teams aligned.
• Drive adoption of new tools, messages, processes, and go-to-market changes through structured change management support.
• Track program performance using participation, adoption, certification completion, behavior shift, and business outcome indicators.
• Review feedback and performance insights to refine enablement initiatives and strengthen results over time.
• Run meetings, workshops, and strategic conversations while keeping execution on track and responsibilities clear.
• Support knowledge-sharing efforts and keep learning content organized, current, and easy to access.

Requirements

• A bachelor’s degree or equivalent professional experience.
• At least 5–7+ years of experience in customer enablement, sales enablement, operations, strategy, learning and development, or a similar area.
• A strong track record of building and expanding training programs for customer-facing or revenue-generating teams.
• Solid working knowledge of learning management systems, enablement tools, sales technology, and knowledge management platforms.
• Proven ability in project coordination, stakeholder management, and cross-functional collaboration.
• Experience supporting change adoption and helping teams embrace new processes, technologies, or business strategies.
• Excellent written and spoken communication skills, with the ability to work effectively with executives, people managers, and frontline contributors.
• Strong analytical skills, including the ability to define metrics and use data to assess program impact.
• Excellent organization and prioritization skills, with the ability to manage several workstreams in a fast-moving environment.
• A relationship-focused mindset with the ability to influence others, build credibility, and act as a strategic partner.
• Self-directed, proactive, detail-oriented, and comfortable working independently in a remote setting.

Perks and benefits

• Completely remote work arrangement with flexibility and independence.
• Competitive pay package.
• Chance to collaborate with globally distributed teams and international stakeholders.
• Exposure to high-impact strategic work and executive collaboration.
• Professional growth and ongoing learning opportunities.
• Team environment that is collaborative, innovative, and supportive.
• Career advancement potential in a fast-changing organization.
• Flexible work setup that supports balance between work and personal life.
• Opportunity to contribute to projects that directly affect business performance and customer success.

Application and data notice

Applications are reviewed through an AI-assisted matching process that is intended to prioritize candidates against the role’s core requirements in a quick and fair way. Suitable profiles are shortlisted and passed to the hiring company, while interviews, assessments, and final selection are handled by their internal team.

By applying, you consent to the processing of your personal information for candidate evaluation and for sharing relevant details with the employer, in line with applicable data protection laws. You may request access, correction, deletion, or objection regarding your data at any time.

The recruitment process may also use AI-based tools to support tasks such as application review, resume analysis, response evaluation, and identifying possible inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment, and final hiring decisions are made by people.