Sales Advisor

Role overview

We’re looking for a customer-minded, sales-oriented person who enjoys helping people and takes pride in great service. In this role, you’ll support shoppers in turning their ideas into reality through the right flooring products and advice. You’ll join a knowledgeable team, learn from experienced colleagues, and build your skills within a growing flooring business.

Key responsibilities

• Partner with store colleagues to create an outstanding customer experience at every stage.
• Handle customer questions before a sale, support order completion, and deal with post-purchase queries; escalate complaints only when needed.
• Assist with promotional updates and keep the store organised and well presented.
• Work closely with the Store Manager and follow their guidance on day-to-day operations.
• Look for practical ways to improve the store, the service, and the overall customer journey.
• Learn the product range and collections so you can give tailored recommendations to each customer.
• Be trained to measure and price a room so you can help deliver accurate flooring solutions.

What we’re looking for

The ideal candidate combines sales energy with genuine care for customers. You should be quick-thinking, dependable, approachable, and confident in a busy retail environment. A neat presentation, honesty, enthusiasm, and a proactive mindset are important, along with strong attention to detail and a commitment to making sure no customer is left unsupported.

Training and development

You will receive product training and support to learn how the business works. New flooring sales advisors also take part in a 12-week Tapi Academy training plan, with 12 weeks of OTE guaranteed while you learn the role.

Benefits

• 25% colleague discount
• Salary sacrifice pension
• Access to a perks platform with discounted cinema tickets, cashback, and savings on popular brands
• Employee Assistance Programme
• One paid day off for your birthday
• Cycle to work scheme

About the company

The employer is a large flooring retailer built on family values, teamwork, and strong customer service. Since starting in 2015, the business has expanded significantly and now operates as one of Britain’s largest flooring retailers, with showrooms across the country and home consultants serving customers nationwide. The company also added the Carpetright brand and many stores and colleagues to its business in 2024. It places a strong emphasis on learning, recognition, and creating a positive workplace culture.

Equal opportunities

The business is an equal opportunities employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. It welcomes applications from all candidates and promotes equal opportunity for people with the right mix of talent, skills, and potential.