Reservations Agent (Arabic Speaker)

Role overview

This position sits within the reservations team for a hotel property in Dubai Marina, Dubai, United Arab Emirates. The role is full-time and non-management, and it involves handling guest reservation activity while supporting a high standard of service.

What you will do

You will manage incoming reservation enquiries, including new bookings, amendments, and cancellations received through phone, fax, or mail. A key part of the role is understanding each guest’s needs, matching them to the right room category, confirming availability and rates, and clearly explaining policies related to guarantees, special pricing, and cancellations.

You will also capture and record special requests, respond to questions about the property’s rooms and facilities, and use selling techniques that help increase revenue where appropriate. The job includes entering and retrieving information in the reservation system, identifying special booking types with the correct codes and rates, and following the proper escalation route when guest issues need further attention.

Service standards and workplace expectations

All work must follow company policies and procedures. You will be expected to maintain a polished and professional appearance, protect confidential information, safeguard company property, and respect the privacy and security of guests and colleagues.

The role also requires welcoming guests warmly, acknowledging them in line with brand standards, responding proactively to service needs, and assisting guests with disabilities. Strong communication is important, including speaking clearly and professionally, and handling calls with the right etiquette. You will need to build constructive relationships with teammates, contribute to shared goals, and respond thoughtfully to coworker concerns. Quality standards must be followed consistently.

Physical duties may include moving, lifting, carrying, pushing, pulling, or placing items up to 10 pounds without help. Other reasonable tasks may be assigned by supervisors as needed.

Qualifications

The preferred education level is a high school diploma or GED equivalent. No prior related work experience is required, and no supervisory background is needed. No license or certification is necessary.

About the employer

The employer promotes equal opportunity and aims to create an inclusive workplace that values different backgrounds, experiences, and perspectives. The brand is centered on wellness-focused hospitality and encourages associates to bring energy, optimism, and a strong sense of personal well-being to their work.

Additional information

• Job number: 26075267
• Job category: Reservations
• Location: Dubai Marina, Dubai, United Arab Emirates
• Schedule: Full time
• Remote status: No
• Position type: Non-management