Project Coordinator

About the Company

Courser helps IT service provider businesses expand by building strong partnerships and delivering practical solutions with a focus on teamwork, service, growth, trust, and innovation. The organization is growing quickly and is looking for highly organized professionals who do well in structured, fast-moving settings and enjoy helping projects move forward smoothly.

Role Summary

The Project Coordinator supports administrative, organizational, and entry-level project management work so projects stay on track, consistent, and aligned with Courser’s operating standards. This position keeps project records current, helps coordinate schedules, monitors tasks and dependencies, and supports communication between internal teams and clients. In some cases, the role may also handle Minor Projects, as defined by Courser’s project classification rules, with oversight from a Regional Project Manager.

Key Duties

• Keep project files, artifacts, and systems of record organized according to Courser standards, including storing materials in SharePoint as required by artifact governance rules.
• Arrange project calendars, meetings, and resource coordination across internal teams.
• Monitor tasks, milestones, dependencies, and follow-up items, and check in with task owners as needed.
• Make sure essential project documents are created, updated, and filed correctly.
• Help prepare for onboarding, project kickoff, and project closure.
• When assigned, manage Minor Projects under the direction and oversight of a Regional Project Manager.
• Carry out standard project coordination work such as tracking timelines, sharing status updates, and escalating scope or delivery issues when needed.
• Prepare and send status reports, meeting summaries, and action-item recaps.
• Support clear and timely communication with clients and internal stakeholders.
• Assist Regional Project Managers with polished reporting and documentation for leadership-level use.
• Support project setup by confirming finance setup and required approvals are complete.
• Verify that the Acceptance Package is complete before project launch, including the ConnectWise Opportunity, customer-signed quote, and approved SOW; escalate missing items to the overseeing RPM.
• Track time entries, expense records, and billing readiness as directed.
• Assist with change request documentation and routing so customer written approval is obtained before work begins, in line with Courser standards.
• Follow existing project management processes, templates, and governance standards.
• Look for process gaps or inefficiencies and suggest improvements.
• Support the use of standardized tools, workflows, and governance practices.

Qualifications

A suitable candidate will have an Associate’s or Bachelor’s degree in Business, Project Management, Information Technology, or a related discipline, or equivalent practical experience. The role calls for 1–3 years of experience in project coordination, project administration, or operational support. Strong organization, time management, attention to detail, and the ability to handle multiple priorities in a fast-paced environment are essential. The person should also have solid written and verbal communication skills and be comfortable working with Microsoft 365 tools such as Planner, Teams, Excel, and SharePoint. Experience with ConnectWise PSA, or a similar PSA platform, is an added advantage.

Preferred Background

• Experience in an MSP or IT services environment.
• CAPM certification preferred.
• Exposure to structured project methods such as Agile or ITIL.
• Interest in building a long-term career in project management.

Career Growth Path

This position is intended to serve as a development step toward becoming a Regional Project Manager. Progression depends on demonstrating steady ownership of Minor Projects with minimal escalation, strong understanding of Courser documentation and ConnectWise PSA workflows, professional and proactive communication, ongoing pursuit of CAPM® or PMP® certification, and consistent positive feedback from peers and leaders. Advancement decisions are made jointly by the Regional Project Manager and Courser PMO leadership.

Why Join Courser

Courser emphasizes employee growth through training, mentorship, and clear advancement opportunities. The company encourages innovation, welcomes fresh thinking, and supports collaboration across distributed teams.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Flexible vacation policy after one full year of service; full-time employees receive 10 vacation days during the first year.
• Paid sick leave.
• 10 holidays, including your birthday and a floating holiday.
• Healthy lifestyle reimbursement.
• Membership subsidy.
• 40 hours of volunteer time.
• Paid parental leave.
• Reimbursement for ongoing certifications.

Physical Requirements

This is primarily a desk-based position. The employee will regularly sit or stand for extended periods and work on a computer. The role also requires effective verbal communication with clients, coworkers, and management, regular use of a laptop and office equipment, the ability to operate a keyboard and similar devices for long periods, occasional lifting or moving of up to 10 pounds, and visual abilities that include close vision, distance vision, and focus adjustment.

ADA Notice

Courser provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment. Candidates who need accommodations to perform essential job duties may contact the company for support.

Equal Opportunity Statement

Courser is committed to equal employment opportunity and an inclusive workplace. All qualified applicants are considered without regard to race, color, creed, religion, sex, sexual orientation, gender identity, genetic information, national origin, citizenship status, marital status, age, disability, caregiver status, veteran status, uniformed service status, or any other status protected by applicable law.