Product Manager

About Private Health Management

Private Health Management supports patients and families navigating serious medical decisions, especially in cancer care and other complex conditions. Acting as an independent advocate and reliable partner, the organization works with physicians and families to coordinate treatment, advocacy, and support that aims to improve outcomes.

PHM is driven by a simple belief: everyone should receive excellent care.

About the Role

The BizOps team functions as PHM’s product management arm, responsible for shaping the systems, workflows, and tools that support key business operations. In this role, you will primarily support the Commercial organization by bringing order to complicated processes, improving performance visibility, and helping the team scale effectively.

This position offers the chance to help create a modern go-to-market function from the ground up. You will work closely with sales, account management, marketing, finance, and leadership to improve workflows, strengthen systems of record, and define how AI becomes part of day-to-day commercial operations.

A major focus of the role is finding practical ways to build, test, and launch AI-driven tools, workflows, and interfaces that make information easier to access, automate repetitive work, and support better decision-making. The ideal candidate is intellectually curious, data-minded, comfortable with uncertainty, and motivated by turning new AI capabilities into real business value.

What You Will Achieve

• Create consistent commercial processes across deal handling, sales lifecycle management, renewals, reporting, and KPI visibility.
• Develop dependable, scalable systems of record while improving data quality, governance, and reporting accuracy.
• Design, prototype, and roll out AI-enabled tools and workflows that improve efficiency and help commercial teams extract insights from business data.
• Help shape PHM’s long-term strategy for using AI across sales, account management, marketing, finance, reporting, and analytics.
• Build trusted cross-functional partnerships and contribute to a strong operating model that can grow with the company.

How You Will Spend Your Time

Working with Commercial Stakeholders

You will collaborate with sales, account management, marketing, finance, and leadership partners to understand needs and uncover opportunities for improvement. Part of the job is building trusted relationships that help teams align even when priorities differ.

Designing Processes and Operating Models

You will turn unclear business problems into practical workflows, operating procedures, and scalable solutions. A core expectation is to drive consistency in commercial processes and reporting practices.

Creating AI-Powered Solutions

You will identify high-value opportunities to apply AI in commercial workflows, then prototype and test tools, interfaces, automations, and workflows using internal and external technologies. You will also work with stakeholders to encourage adoption and track impact, while staying informed about emerging AI capabilities and how they can solve real operational challenges.

Improving Systems and Tools

You will support the evolution of tools such as Salesforce, HubSpot, Outreach.io, and ServiceNow. The role also includes improving visibility into metrics, KPIs, and overall organizational performance, while making sure the solutions are practical, user-friendly, and aligned with how commercial teams actually operate.

What You Bring

Required Experience and Strengths

You should bring strong analytical thinking and structured problem-solving skills that help create clarity in ambiguous situations. Success in this role also depends on excellent stakeholder management and the ability to build strong relationships across all levels of the organization. You should be naturally curious, creative, and willing to experiment with new AI tools and technologies. The position requires someone who can work independently in a remote setting while still maintaining strong collaboration across functions. An interest in commercial operations, go-to-market work, and business process improvement is also important.

Preferred Background

Consulting experience is a plus, as is prior exposure to GTM Operations, Revenue Operations, or Commercial Operations. Experience working closely with sales, account management, or other commercial teams would be valuable, especially in fast-growing or scaling environments. Familiarity with CRM and GTM platforms such as Salesforce, HubSpot, or Outreach.io is also helpful.

Compensation and Benefits

The target base salary for this position is between $110,000 and $130,000. A separate anticipated pay range of $110,000 to $120,000 USD is also noted. Base pay is only one part of the overall package, which includes health, dental, and vision coverage, an annual cash incentive program, a 401(k) with employer match, flexible PTO, PHM services for you and your dependents, and additional benefits. Final compensation may vary based on market conditions, experience, location, data differences, and other business considerations.

Location

This is a remote role, but you must live in the United States and perform the work from within the U.S.

Recruiting Process

If you move forward in the process, a recruiter will contact you with details about the interview stages. Interviews may include conversations with the hiring manager, peers, and department leaders, and will be conducted virtually by Zoom or phone.

PHM may use AI-enabled tools at certain stages of recruiting to help review candidates consistently and broaden consideration beyond the resume. These tools support parts of the process, but human reviewers make all hiring decisions.

Additional Information

PHM is a remote company with employees across the United States. If you have a quick question about the role or hiring process, you can reach the team at careers@privatehealth.com.