Payment Operations Manager

Role overview

This opportunity is for a Payment Operations Manager in the United States, hired through a partner company that handles all application review and follow-up. The role is central to debit card payment operations, with ownership of end-to-end program performance and the day-to-day experience of both internal teams and external users. You will work to streamline operational processes, strengthen platform reliability, and remove friction across card issuance, transaction processing, and support. The position also involves managing relationships with banking partners, processors, and vendors, while helping the organization scale its payment operations efficiently. In addition, you will guide fraud prevention efforts using data-driven insights to reduce risk and safeguard financial activity. This is a remote-first role with frequent collaboration across Product, Engineering, Finance, and Support.

Key accountabilities

• Take full operational ownership of debit card programs and act as the primary contact for internal stakeholders, customers, and external partners.
• Build productive relationships with card processors, BIN sponsors, fulfillment partners, and other vendors to keep operations stable and efficient.
• Oversee debit card supply-chain tasks such as card issuance, collateral ordering, and coordination with third-party providers.
• Administer card processing systems, investigate issues, and help maintain uninterrupted operations.
• Manage and close cardholder disputes within processing tools accurately and on time.
• Create fraud controls, monitoring approaches, and risk-reduction frameworks informed by data analysis.
• Spot operational bottlenecks and lead improvements that lower costs and reduce support demand.
• Keep process documentation current and detailed so workflows remain consistent and knowledge is shared effectively.
• Review and improve tooling used for payment operations, including fraud monitoring and reporting solutions.

Requirements

• At least 5 years of experience in payment operations, ideally with deep exposure to debit card programs.
• Demonstrated success handling complex projects with clear timelines, stakeholder coordination, and execution tracking.
• Solid knowledge of payment risk, compliance, and vendor management practices.
• Familiarity with key regulations and standards such as PCI DSS and KYC/AML.
• Hands-on experience with card processing environments, including Fiserv systems such as Mainframe, Service Center, or Web Portal.
• Strong analytical ability to work with large datasets and identify fraud patterns or workflow inefficiencies.
• Comfort using Excel, SQL, or fraud analytics tools for operational analysis.
• Experience building and implementing fraud prevention strategies based on data.
• Ability to work closely with Product, Engineering, Finance, and Support teams.
• Strong written and verbal communication skills, including training others and documenting operational procedures.

Compensation and benefits

The base salary is listed at USD 105,000 to USD 135,000, depending on experience and location. The package also includes equity or stock options, health coverage covering medical, dental, vision, life, and disability insurance, an HSA with employer contribution, FSA options, paid parental leave, medical travel benefits, a 401(k) retirement plan, a flexible vacation policy, lifestyle spending accounts, and additional wellness perks. The position is remote-first and open across the United States.

Application and hiring process

Applications are reviewed through a partner-led matching process. Submissions are evaluated against the core requirements, and the strongest matches are shortlisted and passed to the hiring company. Interviews, assessments, and final hiring decisions are managed directly by the employer's internal team.

Data privacy and AI use

By applying, candidates consent to their personal information being processed to assess fit for the role and shared with the hiring employer under applicable data protection principles, including GDPR-related rights where relevant. The hiring process may also use AI tools to assist with resume review, response analysis, and inconsistency checks, but these tools do not replace human decision-making. Final hiring decisions remain with people.