Paralegal

Role overview

BlueLion Law Ltd is an expanding legal practice in Greater London that focuses on consumer and financial claims. The firm places a strong emphasis on professionalism, integrity, and straightforward communication, and it supports clients with practical, timely guidance through complex legal issues. It offers a collaborative setting where legal professionals can develop their expertise, contribute ideas, and grow long-term careers with meaningful responsibility.

We are hiring a highly organised Paralegal with proven experience handling a busy claims caseload. This position supports the full journey of claims, from first instruction through to settlement or other resolution, while maintaining strong client care, regulatory compliance, and efficient file management. It is well suited to someone who performs well in a fast-moving environment, can balance competing priorities, and has a solid grasp of claims procedures and legal processes.

Key responsibilities

• Oversee a substantial volume of claims in line with internal processes, client service expectations, and applicable regulatory standards.
• Move claims forward efficiently through each stage of the claims lifecycle.
• Assess claim papers and supporting evidence to confirm completeness and validity.
• Collect, organise, and keep case files and documentation up to date.
• Track critical dates and milestones so matters progress on schedule.
• Communicate with clients, solicitors, defendants, insurers, and other third parties about updates and information requests.
• Help prepare and submit legal papers, claim forms, loss schedules, witness statements, and related correspondence.
• Assist with negotiation and resolution of claims where appropriate.
• Act as a main point of contact for clients during the claims process.
• Provide clear, professional updates on case status and next steps.
• Respond to client queries and resolve issues promptly in a service-oriented way.
• Keep accurate records of all client communication.
• Maintain precise and current entries in the case management system.
• Prepare reports and management information when required.
• Store and file documentation according to company policy and data protection obligations.
• Support quality control checks and file review activities.
• Ensure claims are managed in accordance with relevant laws, regulations, and internal procedures.
• Spot and escalate complex, high-risk, or potentially fraudulent matters.
• Assist with audit and compliance reviews as needed.
• Contribute to improvement initiatives that enhance efficiency and client outcomes.

Required background

• Prior experience as a Paralegal, Claims Handler, Legal Assistant, or in a similar role.
• Experience managing a high-volume caseload in a legal, insurance, or claims management environment.
• Good understanding of claims handling processes and legal procedures.
• Hands-on experience with case management systems and CRM platforms.
• Knowledge of relevant regulatory and compliance requirements is preferred.
• Legal qualifications, or progress toward one, would be an advantage.
• Excellent planning, organisation, and time management skills.
• Ability to manage a large workload while preserving accuracy and attention to detail.
• Strong written and spoken communication skills.
• Confidence in building and maintaining client and stakeholder relationships.
• Good problem-solving and analytical ability.
• Comfortable working independently as well as collaboratively.
• Competence with Microsoft Office and case management tools.

Performance expectations

• Progression and closure of caseloads.
• Compliance with service-level deadlines and turnaround targets.
• Accuracy and quality of file handling.
• Client satisfaction and communication standards.
• Adherence to regulatory and internal quality controls.
• Contribution to team productivity and operational goals.

Reporting line

This position reports to the Operations Director.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional development and career advancement.
• A supportive, team-oriented workplace.
• Exposure to a wide range of claims and legal work.