Order Management Specialist

About the company

Proofpoint is a worldwide cybersecurity company focused on protecting people, data, and AI-driven interactions across email, cloud, and collaboration platforms. The organization supports major enterprises and many smaller businesses in preventing threats, reducing data loss, and strengthening resilience across human and AI workflows. Its mission is to help secure the digital world and enable people to work with confidence.

Ways of working

You will be joining a global team shaped by Proofpoint’s BRAVE values: Bold, Responsive, Accountable, Visionary, and Exceptional. The company emphasizes innovation, ownership, adaptability, forward-thinking problem solving, and strong execution.

Role overview

The Order Management Specialist will independently handle complex, business-critical orders throughout the Quote-to-Cash lifecycle. This position is responsible for resolving escalations, maintaining order accuracy and compliance, and identifying opportunities to improve processes. The role requires minimal supervision and close collaboration with teams across the business to improve efficiency, reliability, and scalability in order operations.

Key responsibilities

• Take full ownership of intricate customer orders from start to finish, making sure they are processed accurately and on time.
• Review contracts, purchase orders, and commercial deal structures to confirm they match internal systems and policy requirements.
• Investigate order issues and handle escalations by identifying the underlying cause and preventing repeat problems.
• Work with Sales, Finance, Legal, Revenue Operations, and Fulfilment teams to validate inputs and improve workflows.
• Ensure all activities follow company policy, compliance standards, and audit expectations.
• Spot process bottlenecks and inefficiencies, then recommend and help implement improvements.
• Help develop and maintain process documentation, standard operating procedures, and training resources.
• Support teammates through guidance and informal mentoring, while helping strengthen overall team capability.

Requirements

• At least 3 years of experience in Order Management, Sales Operations, or a related Quote-to-Cash function.
• Hands-on experience with CRM and ERP platforms, including reporting and data analysis.
• Strong background in managing complex transactions and resolving escalated issues.
• Experience working in fast-moving, cross-functional environments.
• Bachelor’s degree preferred, or equivalent practical experience.
• Advanced knowledge of order management tools such as Salesforce and ERP systems.
• Excellent attention to detail with the ability to verify accuracy and completeness of orders.
• Strong analytical ability to assess issues and provide clear, data-backed recommendations.
• Effective communication skills for working with stakeholders at different levels and across functions.
• Ability to identify improvement opportunities and contribute to operational efficiency.
• Capable of leading small initiatives or projects independently.
• Good understanding of compliance, audit controls, and internal governance.
• Ability to manage priorities and balance multiple competing tasks effectively.

What’s offered

• Competitive compensation.
• A comprehensive benefits package.
• Flexibility to shape your career path.
• A flexible working environment.
• Annual wellness and community outreach days.
• Ongoing recognition for your contributions.
• Opportunities for global collaboration and networking.

Culture and inclusion

Proofpoint promotes a workplace built on belonging, purpose, and success for everyone. Applications are welcomed from candidates of all backgrounds, experiences, and perspectives. If you need support or an accommodation during the application or interview process, you may contact accessibility@proofpoint.com.

Application instructions

If you are interested in the role, submit your application together with any supporting information.