Online Assistant

About the employer

Woolworths Supermarkets New Zealand is a large nationwide retail network with more than 185 stores and around 20,000 team members across Aotearoa. The business aims to make everyday life a little better for New Zealanders and serves about three million customers each week. Its workplace is described as friendly, practical, energetic, and open to fresh thinking, with room for people to add value and contribute ideas.

Work culture

The team values diversity of perspective, respect, care, curiosity, openness, and a proactive mindset. Collaboration, mutual support, and continuous learning are important parts of how the business operates.

Role overview

The Online Assistant is responsible for preparing online customer orders in a careful, timely, and safe way. The role also involves coordinating with other departments about product shortages, substitutions, and other customer-related questions.

Key duties

• Accurately pick and pack online orders while working efficiently and safely.
• Liaise with other teams when products are unavailable, substitutions are needed, or online customers have queries.
• Maintain a strong focus on health and safety for both yourself and those around you.

About you

This position suits a customer-oriented person who understands strong service standards, makes customer-first decisions within set processes and systems, communicates well, and works effectively as part of a team. You should be comfortable spending your shift on your feet and bring a friendly smile and welcoming manner to the role.

Benefits

Team members can access an Everyday Rewards team card with benefits such as grocery discounts, bonus points, and reduced delivery fees for online shopping. Additional advantages include discounts on banking and insurance products, along with local and global career opportunities.

About Woolworths Group

Woolworths Group is a global business with more than 200,000 people working together to create better experiences for a better tomorrow. The organisation supports new ideas, brave commitments, and improved ways of meeting customer needs, backed by genuine care, a flexible approach, and opportunities to grow and make an impact.

Diversity and inclusion

The company sees diversity, equity, inclusion, and belonging as essential to its purpose. It aims to provide an inclusive workplace where people from different backgrounds can do their best work and reach their full potential. Candidates may request support or adjustments during the hiring process.