Lobby Ambassador

Role Overview

City Centre Rotana Doha is seeking a motivated Front Office professional to join the team as a Lobby Ambassador. This role focuses on creating a polished, welcoming arrival and departure experience for guests while maintaining a consistently courteous and efficient service style.

The position is based in Doha, Qatar, at City Centre Rotana Doha.

Key Duties

• Deliver service that is consistently warm, professional, and engaging.
• Remain accessible to guests at all times and serve as a helpful point of contact.
• Represent the Arabian Cultural Connection program by greeting guests at the coffee and dates station and engaging with them appropriately.
• Support the Rotana Service Distinction standards by welcoming guests at the main entrance, escorting them to the check-in area, assisting guests waiting in line, greeting guests heading to breakfast, checking on guest satisfaction, and saying goodbye to departing guests at the main door.
• Use the tablet registration tool to capture guest details while they wait for Front Desk check-in.
• Provide personalized attention to all guests, with special focus on Club Rotana guests, VIPs, and Rotana Rewards members.
• Welcome arriving guests at the main entrance and greet them as they leave their transport.
• Identify opportunities to generate revenue, including restaurant bookings and sales leads.
• Keep current on hotel services and local information so guest questions can be answered accurately.
• Respond quickly, efficiently, and politely to all guest queries.
• Stay informed about hotel offers, promotions, and packages so these can be shared with guests.

Profile and Experience

The preferred candidate will have a diploma or degree in hospitality and prior experience in a hotel Front Office environment. Strong spoken and written English is essential, and knowledge of additional languages will be an advantage.

The right person will be guest-oriented, highly proactive, confident, approachable, and charismatic, with strong interpersonal ability. A smart appearance and well-groomed presentation are also important.

Competencies

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork

Additional Information

This opportunity is for a front office role in a hotel environment. The source does not mention salary, perks, opening count, application deadline, start date, or duration.