Kitchen & Beverage Manager

About JO&JOE

JO&JOE, launched in 2017, creates welcoming “open house” spaces that blend hotel comfort with the relaxed, social feel of a youth hostel. The brand is known for colourful communal areas, prime city locations, rooftop spaces, restaurants, bars, events, and designer rooms at accessible prices. Each property is shaped by its neighbourhood and designed for both travellers and local guests. The brand values openness, connection, and a community-minded atmosphere.

Commitment to diversity and inclusion

JO&JOE promotes a diverse and inclusive workplace and aims to attract and grow talent from all backgrounds. The job text is written in gender-neutral language for simplicity.

Role summary

As Kitchen & Beverage Manager at JO&JOE Auckland, you will own the daily food, beverage, and kitchen operations. You will guide both front-of-house and kitchen teams to deliver a lively, high-energy guest experience while maintaining strong standards in service, product quality, and commercial performance. This is a hands-on leadership position with responsibility for labour, stock, sales, and cost control, as well as support for events, activations, and local collaborations that fit the brand’s social style.

Key responsibilities

You will be expected to lead the venue’s food and beverage operation from the front, support your team day to day, and keep service running smoothly. The role also involves protecting profitability, maintaining compliance, and helping create a welcoming environment for guests and staff.

• Direct and motivate a cross-functional team across the kitchen, bar, and floor to create excellent guest experiences
• Manage daily service operations with clear communication and consistent execution across all service areas
• Increase revenue through promotions, activations, upselling, and awareness of guest preferences and behaviour
• Control labour, rostering, stock, and wastage to meet budget goals and strengthen profitability
• Work closely with the chef to maintain reliable food quality, presentation, and service standards
• Make sure food safety, liquor licensing, and health and safety obligations are consistently followed
• Help plan and deliver events, local activations, and brand partnerships that add energy to the venue
• Foster an inclusive, upbeat team culture that encourages development, engagement, and high performance
• Be present and approachable on the floor, setting the tone for a social and energetic guest environment

What you need

The right candidate will bring prior leadership experience in a busy hospitality setting and be confident handling both service and kitchen operations. You should also be commercially aware, people-focused, and comfortable working in a fast-moving venue.

• Proven leadership background in a high-volume hospitality environment such as a restaurant, bar, hotel, or lifestyle venue
• Strong working knowledge of food, beverage, and bar operations
• Confidence across both front-of-house service and kitchen environments
• Experience managing labour, stock, and cost control with a commercial mindset
• Ability to coach, encourage, and develop team members
• A strong focus on guest experience and community-style hospitality
• Good organisation and the ability to juggle multiple priorities in a changing environment
• Professional approach to handling guest issues and complaints
• Understanding of food safety, hygiene, and responsible alcohol service, with LCQ or willingness to obtain it
• Energetic, practical, and ready to support the team wherever needed
• Interest in local events, current trends, and engaging guest experiences

Additional information

Here’s how the recruitment process is expected to unfold:

• If your application matches the role, the recruitment team will arrange an initial phone conversation.
• After a successful phone interview, you will be invited to meet the future manager and the recruitment team.
• You will receive an outcome from the hiring team regardless of the result.

Benefits

• Meal provided during shifts
• Uniform supplied and laundered
• Discounts on accommodation and retail purchases across selected Ennismore and Accor properties
• Discounts for family and friends at hotels
• Opportunities for learning, growth, and international career progression within Ennismore and Accor
• Annual complimentary night stay at the hotel, plus additional rewards and perks

Inclusion and adjustments

The company is committed to building an inclusive workplace and welcomes diverse talent. Reasonable adjustments can be arranged during the recruitment process if needed.