IT Support Engineer

Role Overview

This position is for an IT Support Engineer who will deliver advanced technical assistance, keep hardware and software running smoothly, improve system performance, and help protect data and devices. The role supports end users, maintains IT assets, and contributes to better IT processes across the organization.

Key Responsibilities

• Handle first-line technical support for users over phone, email, or face to face.
• Install software, make changes to systems, and carry out small hardware repairs.
• Track performance indicators for hardware, applications, and systems to keep operations efficient.
• Carry out software updates and coordinate hardware or system upgrades when needed.
• Support the planning and rollout of network solutions while keeping compatibility and performance in mind.
• Assist with Wi-Fi and LAN setup, configuration, and troubleshooting.
• Work with users to identify the right technology needs and help place equipment or software requests.
• Provide user training on new tools and applications, either directly or through tutorial-based support.
• Test new software for compatibility with current systems before wider use.
• Stay informed about current IT support trends and improvements and recommend useful changes.
• Maintain IT inventory records and follow the full lifecycle of equipment and devices.
• Create and manage user accounts, mailboxes, printers, and other IT peripherals.
• Arrange conference calls and set up meeting rooms when required.
• Offer remote assistance to staff working from home or other offsite locations.
• Write and maintain technical documentation for procedures, projects, and support workflows.
• Perform root cause analysis, build issue checklists, and suggest controls to prevent recurring problems.

Candidate Profile

• At least 4 years of experience in IT support or a similar technical support role.
• Good working knowledge of computer hardware, software environments, and IT service management practices.
• Hands-on experience with software updates and hardware or system upgrades.
• Strong troubleshooting skills for resolving complex technical problems.
• Understanding of network planning and deployment.
• Effective communication skills and the ability to guide users at different levels.
• Comfortable working independently as well as with a technical team.
• Well-organized with strong attention to detail.
• Certifications such as ITIL, Network+, MCSA, and CCNA are considered an advantage.

About Snoonu

Snoonu is a Qatar-based super app that brings delivery, shopping, and other everyday services together in one platform. The company is tech-driven, internationally minded, and focused on simplifying daily life through innovation.

Culture and Values

The organization emphasizes customer focus, integrity, creativity, ownership, smart execution, and teamwork. It also promotes a collaborative, people-first environment built on fairness, inclusion, and accountability.

Perks and Workplace Highlights

• Work with a global team and gain international exposure.
• Access learning budgets, courses, and development tools.
• Enjoy autonomy and ownership over your work.
• Benefit from generous leave and wellness-friendly time off policies.
• Operate in an agile environment across product and operations.

Recognition and Commitments

The company is certified as a Great Place to Work®. It also holds ISO 9001:2015 and ISO 45001:2018 certifications, reflecting a commitment to quality, safety, and employee wellbeing. In addition, it supports sustainability, CSR initiatives, and equal opportunity employment.

Additional Information

This role is based in Lusail, Qatar, and is offered as a full-time remote position.