General Manager Operations

Company Overview

Modern Mobility Holdings is an expanding organization dedicated to providing dependable, efficient, and customer-focused mobility services. The business places a strong emphasis on operational excellence, safety, and ongoing improvement across all areas of service delivery. Its teams work together to raise service standards, simplify workflows, and support long-term, sustainable growth. The company values integrity, accountability, and innovation, and encourages employees to share ideas that strengthen both day-to-day operations and the customer experience.

Role Summary

This is a full-time, on-site leadership position based in the San Antonio, Texas Metropolitan Area. The General Manager Operations will be accountable for day-to-day operational oversight and for ensuring consistently high service standards across the organization. The role involves supervising operational teams, coordinating schedules and workflows, and making sure performance goals, service-level commitments, and safety requirements are met on an ongoing basis.

The position also includes designing and rolling out operational policies, improving processes, tracking key performance indicators, and managing budgets to drive efficiency and profitability. In addition, the role calls for mentoring team members, resolving escalated customer issues, working closely with cross-functional stakeholders, and contributing to strategic initiatives that support growth and continuous improvement. This is a hands-on role that requires regular presence at operational sites and active interaction with internal and external stakeholders.

Responsibilities

• Oversee daily operations and ensure the organization delivers consistent service quality.
• Lead operational teams and coordinate schedules, workflows, and staffing needs.
• Make sure performance targets, service-level agreements, safety rules, and quality standards are achieved.
• Build, refine, and enforce operational policies and procedures.
• Identify process improvements that increase efficiency and support profitability.
• Monitor KPIs and use performance data to guide operational decisions.
• Prepare and manage budgets, including cost control and forecasting.
• Coach, guide, and develop team members while supporting performance management.
• Resolve escalated customer service concerns and drive customer experience improvements.
• Partner with cross-functional teams and stakeholders on strategic and operational initiatives.
• Support projects that contribute to growth, operational excellence, and continuous improvement.
• Maintain regular on-site involvement and provide hands-on leadership across operations.

Requirements

• Demonstrated strength in general management, including leadership, sound judgment, and strategic thinking.
• Solid background in operations management with experience improving processes, tracking KPIs, and maintaining safety and quality compliance.
• Experience handling customer escalations and improving customer satisfaction through practical service enhancements.
• Ability to manage teams effectively through coaching, performance oversight, workforce planning, and inclusive leadership.
• Strong budgeting capability, including expense control, forecasting, and financial reporting.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving ability, with comfort using data to make operational decisions.
• Bachelor’s degree in Business Administration, Operations, or a related discipline; advanced qualifications or certifications are advantageous.
• Prior experience in transportation, logistics, mobility, or a similar operational setting is preferred.

Additional Information

This role is based on-site in the San Antonio, Texas Metropolitan Area. The posting does not specify salary, benefits, vacancy count, notice period, or start date.

Modern Mobility Holdings seeks professionals who can contribute both to immediate operational performance and to long-term strategic improvement.