Front Office Agent

About the Property

Rosewood Kauri Cliffs is a luxury retreat on Northland’s stunning coastline, surrounded by native forest and three private beaches. Rooted in local heritage and culture, the property focuses on relationship-led hospitality and creating meaningful guest experiences.

As part of Rosewood Hotels & Resorts, the team is driven by purpose, genuine connection, and memorable moments. This opportunity is suited to hospitality professionals from Australia and other locations who are seeking a new career move in luxury hospitality in the Bay of Islands, New Zealand.

Role Overview

The resort is hiring Front Office Agents for both ongoing and fixed-term engagements. This position is central to the guest journey, supporting arrivals through to departure while balancing front desk administration with hands-on guest assistance.

Key Duties

• Act as the main point of contact for communication across the hotel.
• Welcome guests and manage check-ins and check-outs smoothly and professionally.
• Handle room bookings and guest correspondence.
• Support guests with activities and lodge experiences.
• Prepare guest accounts, complete daily balancing and audit tasks, and manage related administration.
• Assist with luggage handling, valet parking, and guest vehicle care.
• Step in with other operational tasks as needed to support the broader lodge team.

Candidate Profile

The ideal applicant enjoys a busy, service-oriented environment and has a strong commitment to excellent hospitality. You should be polished, adaptable, and comfortable working with guests in person and over the phone.

Additional Information

This role requires dependable personal transport because the property is private and remote. Applicants must already hold a valid working holiday visa or have the right to work in New Zealand.

What’s Offered

Benefits include competitive pay, daily staff meals, access to an Associate Perks Programme with special discounts and offers, two consecutive days off each week wherever possible, a daily travel allowance, and the chance to work at one of New Zealand’s best-known luxury hotels.

What You’ll Need

• Experience in a guest-facing or front office position, preferably in luxury hospitality.
• Strong organizational and communication abilities.
• A confident, professional approach both face-to-face and by phone.
• Ability to manage multiple tasks, set priorities, and stay composed under pressure.
• Excellent personal grooming and presentation.
• A full driver’s licence and solid physical fitness.
• Experience using OPERA Cloud or a similar system is advantageous but not mandatory.
• A friendly, engaging personality and a genuine smile.