Finance Operations - Reconciliation Lead

About HALA

HALA is a fintech company serving the MENAP region with a mission to reshape financial services and support the future banking needs of SMEs. It helps small and medium businesses launch, operate, and expand by offering modern financial and technology solutions. The company operates through several entities across the UAE, Saudi Arabia, and Egypt, including HALA Payments and HALA Logistics, and provides tools that help merchants digitize payments while managing sales and day-to-day operations. Established in 2017, HALA is licensed by the Saudi Arabian Central Bank.

Role Overview

The Finance Operations - Reconciliation Lead will own reconciliation and balancing activities across pool accounts and customer transactions, while also supporting the resolution of customer issues and improving internal controls and processes.

Key Responsibilities

• Assist cross-functional teams in resolving customer-related issues.
• Oversee reconciliation and balancing reviews for pool accounts and customer transactions.
• Produce accurate reconciliation summaries on time and clearly call out actions that need attention.
• Investigate transaction discrepancies, bank interface problems, and customer claims, then take the appropriate next steps.
• Work in close partnership with teams such as Digital, Safeguarding, and Customer Care to close reconciliation gaps and resolve claims.
• Escalate unresolved risks quickly and ensure they are addressed without delay.
• Identify opportunities to improve reconciliation efficiency and accuracy, and help implement those changes.
• Keep reconciliation controls and procedures current and effective.
• Gather data, validate its quality, and consolidate it into usable summaries.
• Execute models, assess whether they are fit for purpose, analyze outputs, and communicate findings.
• Continuously strengthen knowledge of banking and accounting reconciliation fundamentals.
• Prepare general ledger reconciliations for a financial institution.
• Handle additional assignments and special projects as needed.

Requirements

• A bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline is required; relevant years of experience may be considered in place of formal education.
• Between 5 and 8 years of experience in a similar role.
• Strong proficiency with Microsoft Office tools and computerized ledger systems.
• Fluency in both English and Arabic.
• CPA certification is preferred.
• Intermediate capability in self-actualization and fulfilment.
• Intermediate capability in team synergy and development.
• Intermediate capability in entrepreneurial mindset and drive.
• Intermediate capability in business acumen and diligence.

What HALA Offers

• An inclusive, diverse workplace that supports innovation and flexible working arrangements across remote, office-based, and hybrid setups.
• Competitive compensation, with potential equity/share participation.
• Ongoing learning support through training opportunities and an annual learning stipend.
• The chance to work with a multicultural team of more than 30 nationalities across 7 countries.
• Autonomy, coaching, and ambitious goals that create meaningful growth opportunities.
• High trust and ownership, with the freedom to make decisions and drive outcomes.

Additional Information

This position is part of a fast-growing environment where the team is expected to take responsibility, operate with flexibility, and contribute to continuous improvement.